Marine Technical Engineer, Large Boats (28+ ft)

Focusing on Boston Whaler models **28 feet and larger**, your ultimate objective is not just to answer questions, but to **solve problems, restore trust, and deliver a superior ownership experience** that exceeds expectations - for both dealers and customers.* Act as a subject-matter expert and reference point for Customer Service, Warranty Shop, and internal teams when resolving complex cases.* Develop and document technical knowledge through **knowledge base articles, tech notes, and best practices**.* Create and deliver product, accessories, and consumer-facing support materials to aid dealers and customers.* Identify and report recurring issues and recommend system, process, or product improvements to enhance performance and customer experience.* Follow established escalation protocols, collaborating with internal teams (COE, Legal, Warranty, Engineering, and Operations) as needed.* Prepare accurate and timely reports as required.* Perform additional duties and responsibilities as assigned by management.* Bachelor's degree in **engineering** (Mechanical, Marine, Electrical, Systems, or related technical discipline), or equivalent combination of education and directly applicable experience.* Strong professional **written and verbal communication skills**, with the ability to explain technical concepts clearly to both technical and non-technical audiences.* Proven ability **to analyze complex problems**, evaluate multiple data sources, and make sound, defensible decisions.* High level of **organizational and time-management skills**, with the ability to manage multiple priorities simultaneously.* Demonstrated ability to **work cross-functionally**, collaborating effectively with Engineering, Warranty, Legal, Operations, and Customer Service teams.* Proficiency in **Microsoft Office** tools (Word, Excel, Outlook).* Self-directed, proactive professional capable of working independently with minimal supervision.* Experience in **marine, automotive, aerospace, heavy equipment, or complex mechanical systems** environments.* Prior **customer-facing or field-based technical support** experience.* Familiarity with **marine systems**, structural components, electrical systems, propulsion, or fluid systems.* Knowledge of **Boston Whaler products** or premium boat manufacturing is a strong plus.* Experience with multiplexing/digital switching, telematics, and marine electronics desirable.* Working knowledge of **case management or CRM systems** (Salesforce or similar preferred).* Experience reviewing **supplier quality, specifications, or component performance** and driving corrective actions.* Exposure to **warranty analysis, failure investigation, or root-cause analysis methodologies.*** Field experience conducting **on-site inspections or investigations*** Familiarity with **marine regulations or industry standards** (ABYC, NMMA, ISO)* Comfort reviewing **technical drawings, schematics, or service documentation*** Ability to wear required **Personal Protective Equipment (PPE),** including respirators, gloves, aprons, and chemical-resistant suits.* Ability to safely **lift up to 50 lbs** independently; team lifting required for heavier items.* Comfortable working in **non-climate-controlled environments**, with ambient temperatures ranging from approximately 60°F to over 100°F.* Ability to perform physical tasks such as **climbing, balancing, stooping, lifting, and working in confined spaces.*** Capable of using hands and arms to **handle, install, manipulate, and inspect materials and components.*** Ability to operate machinery or tools and **troubleshoot mechanical or material issues.*** Comfortable working in a **fast-paced, problem-driven environment** where priorities may shift.Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and. In addition, we're proud of being recognized for making a splash with! #J-18808-Ljbffr Brunswick