Product Manager - Online Order and Account Management

Product Manager - Online Order And Account ManagementWith a career at The Home Depot, you can be yourself and also be part of something bigger.Position Purpose:The Product Manager - Online Order and Account Management position is responsible for delivering business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. Within their designated enterprise product line, PMs focus on delivering incremental value by driving product changes and working closely with a team of developers, designers, and business partners. They support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams.Key Responsibilities:Strategy & Planning: Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide Home Depot customers and associates with an unparalleled shopping experienceTranslates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partnersIdentifies goals, metrics, and analytics to determine product value; continually making recommendations and refinements to the product backlog based on learningsConduct end user research to help identify user stories and help determine Minimum Viable Product (MVP)Partners with Finance to understand financial needs and assists in the creation of business plans for new opportunitiesMonitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in classEvaluates research and market analysis on industry innovations and technology platforms to recommend the best possible solutionDelivery & Execution: Ensure product is aligned with company, stakeholder and end-user priorities to drive sales, improve efficiency, and improve customer satisfactionDocuments, reviews and ensures that all quality and change control standards are metFormulates, tests and refines assumptions and hypotheses through user research and testingCreates, prioritizes and accepts user stories; incorporate them into release planningMakes product decisions that drive value on a daily basisIdentifies pros, cons, issues, obstacles, dependencies and value associated with features and enhancementsParticipates in standups, iteration planning sessions, product demos and retrospectivesCondenses complex technical concepts into non-technical language for stakeholdersPeople: Fosters collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impedimentsActs as a proponent of modern software development practicesAdvocates for the end user and stakeholder by empathizing with and understanding user needs and becoming the domain expertRegularly works with the product team to continuously assess progress, disseminate lessons learned, and understand next stepsManages cross functional team and stakeholder expectations to execute on product strategy; provides education to requestors to determine prioritization based on tangible benefits and/or user experienceExhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, store associates, etc.) and in all formats the product's long term strategy which is used to prioritize short-term actionDirect Manager/Direct Reports:Typically reports to the Product Management Manager or Sr. Manager.Travel Requirements:Typically requires overnight travel less than 10% of the time.Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:1-3 years of relevant work experienceExperience working as a Product Manager in a modern software development based enterprise environmentDemonstrated experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deploymentExperience working in a fast paced, fluid environment where priorities shift on a regular basisExperience communicating with and influencing functional and technical team members at all levels in the organizationExperience working as part of a collaborative, cross-functional, modern software design and development teamExperience creating, prioritizing and accepting user storiesExperience conducting user research and testing to understand needsExperience identifying goals, metrics and analytics to measure product valueExperience conducting competitive research and analysisMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:No additional educationMinimum Years of Work Experience:1Preferred Years of Work Experience:No additional years of experienceMinimum Leadership Experience:NonePreferred Leadership Experience:NoneCertifications:NoneCompetencies:Business Insight: Applying knowledge of business and the marketplace to advance the organization's goalsCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesCommunicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesCultivates Innovation: Creating new and better ways for the organization to be successfulCustomer Focus: Building strong customer relationships and delivering customer-centric solutionsDrives Results: Consistently achieves results, even under tough circumstancesInterpersonal Savvy: Relating openly and comfortably with diverse groups of peopleManages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clearNimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodderOrganizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamicsSituational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situationsEmpathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolutionPlans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals