Bilingual Customer Support Agent

Job Description

Job Description

Immediately hiring Full Time Overnight Bilingual Customer Support Agents at AnswerOne!What is a Customer Support Agent? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you! Every interaction is an opportunity to help a customer feel valued, respected, and taken care of. We're looking for people who are detail oriented, motivated, and compassionate to fill these important positions.Customer service experience is a plus, but not required.This is an in office position.Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. Our call center serves both English and Spanish speaking callers, so interactions may take place in either English or Spanish. Translation or interpretation between the two may be required depending on the caller's needs. To be successful in this role, you must have:A welcoming voice with an upbeat toneStrong command of the English language with good spelling and grammarComputer skills in a Windows based environmentGood attendanceThe ability to type 35 words per minute or moreFluent in Spanish and EnglishOur benefits for Full Time Employees include:Employee Stock OwnershipFull Medical, Dental, and Vision BenefitsPaid Vacation Traditional 401K with company matchingFree Life Insurance policyLegal Assistance Compensation: $18.50 / Hour with Perfect Attendance Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $16 / Hour.Shifts Offered:Full Time - 40 hours per weekVarious Overnight shiftsMust be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule.AnswerOne is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.Don't miss out on this opportunity – Apply Today!

Job Posted by ApplicantPro