Center Support Specialist

Center Support Specialist

Position: Center Support Specialist

Company: Select Physical Therapy

Location: 319 A Southbridge Street Auburn, MA 01501

Schedule: Full-time, Monday-Friday (8am-5pm)

Compensation: $22.00 - $24.00/hour based on experience

The Center Support Specialist works with management teams to ensure the efficient coordination of patient services and administrative office duties of our outpatient physical therapy centers within their scope of responsibility (between 5 and 12 centers). The Central Support Specialist also ensures the highest level of customer service is provided to patients and their families, customers, co-workers, and managers. This position will also support job training for newly hired patient service specialists, as well as updates on policies and procedures, new technology, and enhancements.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Responsibilities

• Provides, at a minimum, all essential functions of the patient service specialist job
• Assist revenue cycle manager (RCM) with training and supporting all front desk staff
• Ensure patient records are maintained and organized according to our company policy
• Verify patients' insurance eligibility and authorizations as needed
• Support ongoing training of existing staff
• Travel to each center as needed

Qualifications

Minimum Qualifications:

• High school diploma or GED
• 1 Year of Medical Office Experience
• Insurance Verification Experience

Preferred Qualifications:

• Experience supervising others

Equal Opportunity Employer/including Disabled/Veterans