Guest Services Representative - Part Time
Parks Hospitality Group
Guest Services Representative
Join our award-winning team at the Homewood Suites Raleigh Cary I-40. At Parks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We're looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay.
What You'll Do:
- Greet guests warmly and assist them with check-in and check-out processes.
- Answer questions, provide local information, and assist with special requests to enhance the guest experience.
- Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
- Manage reservations, cancellations, and modifications as needed.
- Communicate effectively with other departments to ensure guests' needs are met.
- Handle guest complaints and issues with professionalism, working towards a resolution.
- Maintain an organized front desk area and assist with other administrative duties as needed.
What You'll Bring:
- Flexibility to work weekends, evenings and holidays
- Previous experience in a customer service or hospitality role preferred.
- Strong communication skills and a friendly, welcoming demeanor.
- Ability to stay calm under pressure and address guest needs with a positive attitude.
- Basic computer skills and experience with hotel management software a plus.
Why You'll Love Working Here:
- Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
- Paid time off (PTO) for all team members, because we value your well-being.
- Team Member Recognition Program to celebrate your achievements.
- Discounts on hotel stays and dining.
- Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.
About Us:
At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.
Location: Homewood Suites Raleigh Cary I-40
555 Crossroads Blvd
Cary NC 27518
3pm-11pm including weekends
Parks Hospitality GroupVacancy posted 3 days ago
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