Patient Service Representative-General Surgery Full Time Days

Salary range for this position is $18.64 to $26.10 hourly. Placement within the salary range depends on work experience and internal equity. For union positions, placement follows the collective bargaining agreement. Northwestern Medicine offers a comprehensive benefits package to support physical, emotional, and financial well‑being. For details, visit our Benefits page. Benefits

• 10,000 Tuition Reimbursement per year ($5,700 part-time)
• 10,000 Student Loan Repayment ($5,000 part-time)
• 1,000 Professional Development per year ($500 part-time)
• 250 Wellbeing Fund per year ($125 for part-time)

Matching 401(k) Excellent medical, dental, and vision coverage Life insurance Annual Employee Salary Increase and Incentive Bonus Paid time off and holiday pay Job Description Full Time position, 40 hours per week, located primarily at the Grayslake clinic with possible travel to Lake Forest Hospital campus. Schedule: Monday through Friday, 7:30 am‑4:30 pm. The Patient Service Representative supports the service area by checking patients in and out of appointments and demonstrates exemplary customer service. Responsibilities Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. Completes check‑in/out functions as directed. Confirms and updates patient identification and demographic/insurance information. Completes patient registration as needed. Obtains patient consents/authorizations. Collects co‑payments, past due balances and point of service payments. Posts payments, processes billing information and performs “end of day” cash drawer closing. Keeps waiting area clean and comfortable. Informs patients of any delays or changes in appointment status. Schedules appointments as necessary. For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments. May perform other duties as assigned. Qualifications Required High school diploma or GED equivalent. Zero (0) to two (2) years’ experience in a customer service position. Preferred Bachelor’s degree. Previous experience in a healthcare setting. Working knowledge of medical terminology. Bilingual. Equal Opportunity Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Sign-on Bonus Eligibility Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. #J-18808-Ljbffr Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital