Customer Support Agent

Job Summary Job Type: Full‑time, hourly Minimum Starting Pay: $20/hour Working Hours: Monday - Friday, 8 AM - 5 PM Location: On‑Site in Greenville, SC 29615 Experience: Early Career, some office experience required Work Environment Office Environment Moderate to High Call Volume Diverse Customer Needs Team Collaboration, escalations are rare Emphasis on Empathy ~ 100 Employees, one location Job Description Your goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. You will strive to see things from perspectives that are different from your own and are able to make decisions that reflect those alternate perspectives. You will take ownership of customer issues and work to resolve them within the framework of our core values and with the support of your team. You will play a key role in supporting our fast‑paced environment to ensure our standard one business day turnaround is met internally, which helps meet our customers' needs externally. Responsibilities Respond to customer requests without using scripts Receive inbound customer calls including pre‑sale, sales, quote requests, and status requests Handle texts and chats Respond to support emails Return voicemails from customers Make outbound calls to update customers on order status Become knowledgeable in our repairs and services of appliance and automotive modules Participate in relevant ongoing training to better understand our markets and product offerings Skills Strong and professional interpersonal communication, both oral and written Ability to make empowered decisions to best serve the customer, escalations are rare Strong listening comprehension coupled with empathy Typing at 45 wpm or higher Ability to navigate multiple browser tabs / computer programs while using 2-3 screens simultaneously Ability to learn new software quickly Qualities You Should Exhibit Strong sense of urgency Intrinsic motivation Lifelong learner Ownership Humility to ask clarifying questions, but confidence in your skills Receptive to feedback Faithful in the details Strong sense of community Efficient, but patient Benefits Health Insurance – eligible 1st of the month after hire Voluntary Benefits – dental, vision, short‑term and long‑term disability, life insurance Paid time off – 2 weeks per year Paid holidays – 8 days per year Stable Hours – Monday - Friday, days 401(k) with company matching Parental time‑off Adoption benefits Casual dress code Branded clothing allowance Free fruit Social outings #J-18808-Ljbffr Circuit Board Medics