Patient Collections Specialist

JOB DESCRIPTIONApproved Opening StatementAt ROMTech, we are transforming rehabilitation through innovative technology and exceptional patient support. We are committed to helping patients achieve better outcomes through Clinician guided at-home rehab while delivering an outstanding experience throughout their recovery journey.ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.Position Title: Patient Collections SpecialistDepartment: Revenue Cycle ManagementReports To: Collections ManagerLocation / Work Environment: In Office, ClearwaterWorker Classification: W-2 EmployeeFLSA Status: Non-ExemptJob Level: StandardUncapped Monthly Bonus PotentialCompetitive Benefits: Medical, Dental, Vision, 401k with Employer Match, Pet Insurance, and More!Job PurposeThe Patient Collections Specialist is responsible for supporting ROMTech's revenue cycle by managing patient accounts with outstanding balances after insurance claim adjudication. This role proactively engages patients to explain financial responsibility, collect payments, establish payment arrangements, and resolve account questions with professionalism and empathy. The position contributes to the organization's financial performance by reducing outstanding receivables, improving collection outcomes, and delivering a positive patient financial experience.Key ResponsibilitiesEssential DutiesReview patient accounts to identify balances due following payer adjudication and insurance processing.Place outbound calls to patients regarding outstanding balances and payment responsibilities.Communicate patient financial responsibility, including deductibles, copayments, coinsurance amounts, and other account obligations.Answer patient questions regarding account balances, insurance payments, claim status, statements, and billing activity.Document all collection activities, communications, payment arrangements, and account updates within designated systems.Work collaboratively with patients to establish payment plans when appropriate and consistent with company policies.Escalate disputed, unresolved, or complex accounts to billing, appeals, or leadership teams as appropriate.Receive and manage inbound calls related to patient balances and account inquiries.Maintain accurate account records and ensure timely follow-up on outstanding balances.Protect confidential patient and financial information in accordance with HIPAA requirements and company policies.Meet quality, productivity, and collection performance expectations established by management.Other FunctionsSupport reporting, audit, and account reconciliation activities as needed.Assist with revenue cycle process improvement initiatives.Participate in departmental meetings, training sessions, and professional development activities.Provide general administrative support to the Revenue Cycle Management team as needed.Performs other related duties as assigned to support operational and business needs.JOB QUALIFICATIONSSkills and AbilitiesRequiredStrong verbal and written communication skills.Excellent customer service and patient relationship management abilities.Ability to make 100+ outbound calls per dayAbility to explain complex billing and reimbursement information in a patient-friendly manner.Strong attention to detail and organizational skills.Ability to manage sensitive financial discussions with professionalism, empathy, and discretion.Proficiency with Microsoft Office applications and computer-based systems.Strong problem-solving and account resolution skills.Ability to maintain confidentiality and handle protected information appropriately.Ability to prioritize work and manage multiple accounts simultaneously.PreferredKnowledge of healthcare reimbursement processes and patient responsibility calculations.Experience working with practice management systems, billing platforms, or revenue cycle management software.Familiarity with insurance benefits, deductibles, copayments, and coinsurance concepts.Work Experience RequirementsRequiredExperience in customer service, collections, account resolution, healthcare administration, or a related field.PreferredPrior experience in medical billing, patient collections, claims follow-up, or revenue cycle management.Experience working in a healthcare, medical device, or provider environment.Experience managing patient financial communications.Education RequirementsRequiredNone identified as legally, regulatorily, accreditation, payer, or externally required.PreferredHigh school diploma or equivalent.License and Certification RequirementsRequiredNone identified as legally, regulatorily, accreditation, payer, or externally required.PreferredCertified Revenue Cycle Representative (CRCR), Certified Patient Account Representative (CPAR), or similar revenue cycle certification.Physical Demands and Working ConditionsOfficeThe following describes the physical demands and work environment characteristics required to perform the essential functions of this position. These requirements are representative of those an employee may encounter while performing the job and are not intended to be an exhaustive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.Ability to sit at a computer terminal for an extended period.Moderate noise (i.e., phone calls, online meetings, computer audio).While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.Specific vision abilities required by this job include close vision requirements due to computer work.Regular, predictable attendance is required.Must be able to communicate clearly and professionally in both verbal and written formats.Must be able to engage in active listening and express ideas effectively in person, by phone, and via virtual meetings.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing View email address on click.appcast.io. #J-18808-Ljbffr