Service Coordinator 3

Job Details Job Location: Belton - IDD Mary Jane - Belton, TX 76513, Position Type: Full Time, Education Level: 4 Year Degree, Travel Percentage: Daily, Job Shift: Day, Minimum Starting Salary $25.33 Maximum Starting Salary Dependent on Qualifications Benefits Health Dental Vision Life Insurance Generous Paid Time Off - 9.23 hrs per pay period 10 Observed Company Paid Holidays 8 Hours Annual Volunteer Time Off Retirement Plan w/ 6% Employer Contribution Employee Assistance Program GENERAL DESCRIPTION Serves as the working team lead for General Revenue (GR), Community First Choice (CFC), and Texas Home Living (TxHmL) service coordination within the Local Intellectual and Developmental Disability Authority (LIDDA). Provides daily workflow coordination, technical assistance, staff coaching, documentation review, quality monitoring, and coverage support to promote timely, accurate, person-centered services for individuals with intellectual and developmental disabilities (IDD). May carry a small caseload or provide temporary direct service coordination during vacancies, absences, or other coverage needs. The LIDDA Manager determines caseload assignments based on team lead responsibilities, coverage needs, and applicable program requirements. Coverage may include Home and Community-Based Services (HCS) and other LIDDA activities as assigned. Provides functional work direction and reports performance or compliance concerns to the LIDDA Manager. Hiring, discipline, and final performance management decisions remain with the designated supervisor. Any additional supervisory or approval authority must be expressly delegated by authorized Center management and exercised within the limits of that delegation. ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the first point of contact for routine GR/CFC and TxHmL program, workflow, documentation, and electronic-system questions from service coordinators. Assists in coordinating daily work assignments, coverage, and workload priorities in consultation with the LIDDA Manager, including support for vacancies, absences, urgent needs, and high-priority assignments. Monitor caseload distribution, open work queues, upcoming contacts and reviews, renewals, authorizations, enrollments, transfers, suspensions, discharges, and other time-sensitive service coordinator responsibilities. Identify barriers that may prevent staff from meeting requirements and elevate unresolved timeliness, quality, health and safety, or compliance risks to the LIDDA Manager early enough for corrective action. Provide technical assistance regarding GR/CFC and TxHmL processes, including enrollment activities, assessment, discovery, person-directed planning, service monitoring, reassessment, service coordination contacts, continuity of services, and transition activities. Support service coordinators in identifying and addressing health, safety, rights, access, provider-performance, and continuity of care concerns. Ensure urgent and reportable matters are escalated according to law, contract requirements, and Center policy. Promote informed choice, person-centered practices, individual rights, community inclusion, and the use of natural and community supports when assisting staff with service-planning decisions. Review an assigned sample of plans, assessments, contacts, progress notes, and other records for completeness, timeliness, accuracy, person-centered content, and alignment with applicable requirements. Track identified documentation errors, missed activities, or needed corrections and follow through with service coordinators until assigned corrective actions are completed. Assists in monitoring trends in documentation, timeliness, productivity, service access, and caseload performance. Assists with HHS reviews/audits, internal audits, corrective action plans, records requests, qualify-improvement activities, and implementation of approved process changes. Assists with onboarding newly hired or transferred service coordinators and provide mentoring, case consultation, job shadowing, refresher training, and feedback based on observed needs and quality findings. Maintain practical job aids, checklists, workflow guides, and shared resources in collaboration with the LIDDA Manager, division leadership, and quality staff. Reinforce documentation standards, productivity expectations, professional communication, and timely escalation of concerns. Brings forth any concerns to the LIDDA Manager with objective supporting information. Participate in team meetings, case reviews, or training sessions as assigned. Maintain a reduced caseload, complete direct service coordination activities, or provide temporary caseload coverage when assigned. Conduct office, community, facility, and home-based contacts in accordance with program requirements and identified individual needs. Coordinate with provider services, internal/external partners, and HHS to resolve service barriers and support care. Maintain required work-phone, email availability, and respond within Center-established timeframes. Complete time card as scheduled and logs in to Center GPS system during work hours. Documentation: Responsible for entering and final approving progress notes into the Electronic Health Record (EHR) by timelines set forth by the Center. Participate in the Random Moment Time Study as required, including completing the required training. May be required to drive to the different 5 service counties, as needed, to complete job duties. At times may be required to travel outside the catchment area for trainings or for cases with extenuating circumstances. Other duties as assigned. Adhere to the Work Values and Behavior Addendum and demonstrate the qualities listed of: high ethical values, trustworthiness, integrity, cooperation, personal accountability, cultural sensitivity, conflict resolution and problem solving, appreciation and recognition, and respect and dignity. Regular attendance, dependability, and promptness are required for the 8-5 workday or agreed upon hours 100% of the time, to ensure consistency and completeness of program’s processes. Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center Frequent daily driving within the catchment area is required. GENERAL QUALIFICATIONS Experience/Education/Licensing/Certification Bachelors or advanced degree from an accredited college or university in psychology, social work or related social services area Preferred Experience Relevant IDD service coordination experience, particularly with GR, CFC, TxHmL, or HCS programs. Experience mentoring or training staff, reviewing documentation, or performing quality review activities. Knowledge/Skills/Abilities Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position. Knowledge of LIDDA responsibilities and GR, CFC, and TxHmL service coordination practices, including assessment, person-directed planning, monitoring, documentation, and service access. Ability to interpret and consistently apply applicable HHSC rules, contracts, handbooks, Medicaid and managed care requirements, and Center policies and procedures. Knowledge of person-centered planning, informed choice, individual rights, community-based services, trauma-informed care, cultural sensitivity, and supports for individuals with IDD. Ability to learn and apply trauma-informed practices within the scope of the position. Ability to organize competing deadlines, monitor multiple caseloads and work queues, establish priorities, and identify compliance risks before deadlines are missed. Ability to review documentation objectively, explain required corrections, provide constructive mentoring, and follow through until assigned corrective actions are completed. Ability to analyze information, identify patterns, solve problems, and make sound recommendations within assigned authority. Ability to facilitate planning meetings, case consultations, and training activities. Ability to respond appropriately and promptly to individual crises, health and safety concerns, service interruptions, and other urgent situations. Proficiency with EHR systems, Microsoft Outlook, Teams, Word, Excel, and other systems required by the Center or HHSC. Ability to work independently, maintain confidentiality, adapt to changing priorities, and complete accurate work within required timeframes. Relationship Skills Communicate effectively, both verbally and in writing. Demonstrate behavior consistent with the Center’s values and Policies and Procedures Manual, contributing to problem solving, trust, conflict resolution, and customer service. Plan and perform work effectively and efficiently, implementing directives without constant supervision. Maintain professional appearance and conduct when representing the Center. Work cooperatively and productively with the supervisor, individuals receiving services, families, legally authorized representatives, coworkers, and other partners. Establish and maintain effective working relationships with staff, other agencies, and the public using tact, courtesy, and sound judgment. Additional Requirements Must have and maintain a valid drivers’ license with an acceptable driving record. Regular attendance and reliability is critical to business operations. CCS worksite serves as the employee’s designated home base. This community-based position requires regular on-site presence; it is not designed as fully remote work. WORK ENVIRONMENT AND FUNCTIONAL REQUIREMENTS Sit, stand, and walk for extended periods of time. See, hear, and communicate effectively to perform job duties. Use a computer, telephone, and standard office equipment for prolonged periods. Perform repetitive tasks such as typing, filing, and data entry. Lift and/or move up to 15 pounds. Interact frequently with consumers, staff, and the public in a professional and customer focused manner. Respond appropriately to challenging or unpredictable situations, including safely de-escalating and managing interactions with individuals who may exhibit verbally or physically escalated behavior, in accordance with training and Center policies. Ability to perform the essential functions of the position safely and effectively, including maintaining professionalism, sound judgment, appropriate interpersonal interactions, concentration, and the ability to respond appropriately in stressful or crisis situations, with or without reasonable accommodation. Work in an environment with frequent interruptions and changing priorities. Perform the essential functions of the position, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA). AT-WILL EMPLOYMENT STATEMENT Employment with Central Counties Services is at-will. This means that either the employee or the Center may terminate the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law. Nothing in this job description or any other policy, procedure, or communication should be construed as creating a contract of employment or altering the at-will nature of employment. EQUAL OPPORTUNITY EMPLOYER Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law. #J-18808-Ljbffr