General Manager

Benefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Parental leave Training & development About Us: At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place. We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks: Enjoy a 'chill' work attire Be part of a rapidly growing concept Develop into a chocolate-tasting expert – other chocolates will never taste the same Become a valued member of a cool team and local neighborhood community Embark on a journey with us where there is room to grow and develop internally Come shake things up with MilkShake Factory! Exciting news - we're expanding our operations coast to coast! We are looking for General Managers who are looking for more Leaders, not bosses . Your team wants to work both with and for you. Experience and pride in promoting excellent employee culture and guest experience Desire and ability to grow into a General Manager - and more! We’re growing, and so can you! Excellent communication skills , we believe in growing through collaboration and strong communication. Mentors . We are excited and committed to answering the call for leaders who want to help develop in-store talent! Essential Functions Take the helm and own both the front- and back-house operations at Milkshake Factory, orchestrating: Seamless workflows, Top-notch merchandising, Impeccable sanitation, An unbeatable customer experience. Co-create foolproof systems for operational excellence, covering cash management, food safety, inventory control, and team performance. Partnering with the owner, leading the charge on human resources, handling everything from staff training and coaching to motivation, feedback, and retention strategies. Craft efficient schedules, ensuring smooth retail operations while keeping a keen eye on budget-friendly labor costs. Collaborate on the accounting side to shape an accurate budget for Milkshake Factory. Keep a tight grip on waste reduction by monitoring inputs, documenting trends, and training team members on quality and recipes. Set up maintenance schedules that elevate equipment reliability and work with the team to ensure security measures are on point, including cameras, alarms, locks, and protocols. Smash those sales goals through consumer-value techniques like bundling and strategic merchandising. Be the ultimate brand advocate, sharing the company's story, history, vision, and products with both consumers and employees. Keep those POS register systems purring with operational perfection at all times. Ready to lead with flair? Let's shake things up! Requirements Demonstrated leadership ability with at least five years of experience in a customer-facing sales setting Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays College degree is strongly preferred; however, extra years of experience may substitute Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment Exceptional leadership, communication, operational, problem-solving, organizational and planning skills Ability to plan and prioritize workload Ability to handle confidential and sensitive informationKnowledge of Microsoft Office Ability to lift and/or handle packaged goods and materials up to and including 25 lbs #J-18808-Ljbffr MilkShake Factory Ridgewood