Support Services Program Manager / Specialist

JOB TITLE:
Support Services Program Manager / Specialist

Scope of Services

The scope of the proposed services includes, but is not limited to, the following responsibilities:

• Lead integration activities between agencies and third parties within the OTS Enterprise Architecture (EA) environment.
• Provide quality assurance reviews as requested by management.
• Assist management with budgeting and the development and refinement of cost allocation for all Enterprise Architecture lines of service.
• Support OTS customer agencies in the development of federal and state financial reporting.
• Provide subject matter expertise on applicable agency systems and technologies.
• Assist OTS in the evaluation of new and emerging technologies.
• Lead or assist OTS in the review of technical documentation.
• Perform other duties as assigned by the executive team.

Mandatory Expertise and Experience

The applicant must demonstrate expertise and/or relevant experience in the following areas:

• Minimum of five (5) years of experience with the OTS Enterprise Architecture environment.
• Minimum of twenty (20) years of experience with technologies used within the State of Louisiana systems.
• Minimum of fifteen (15) years of project management experience.
• Prior experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies.
• Experience with rate setting, cost allocation, and invoicing.
• Experience determining and establishing lines of service costs.
• Experience with Health and Human Services applications, including but not limited to:
  
  
  • Medicaid
  • SNAP/TANF
  • Child Welfare
  • Child Support
  • Child Care Licensing
• Experience drafting the following documents:
  
  
  • Advanced Planning Documents (APD)
  • Advanced Planning Document Updates
  • Implementation Advanced Planning Documents (IAPD)
  • Cost Allocation Plans

Desirable (Preferred) Expertise and Experience

The following experience is preferred but not mandatory :

• Experience administering and managing large-volume projects.
• Experience managing task orders.
• At least six (6) years of experience performing similar duties in large-scale Enterprise Architecture environments.
• Experience drafting Requests for Proposals (RFPs).
• Experience with Java and .NET development.

Enterprise Architecture Technologies and Platforms

The applicant should possess subject matter expertise with the following Enterprise Architecture components and technologies:

Item Vendor Description Nutanix Nutanix/Dell Hyper-converged computing with compute, storage, and virtualization consolidated into a single appliance VxRail Dell Hyper-converged computing with compute, storage, and virtualization consolidated into a single appliance ESXi VMware Virtualization platform vCenter VMware Virtual infrastructure management NSX VMware Network virtualization SRM VMware Site Recovery Management Windows Server Microsoft Standard OS for Windows RedHat Enterprise Linux RedHat Standard OS for Linux MS SQL Server 2014 Microsoft Enterprise database and storage engine Nagios Nagios Infrastructure monitoring and alerting New Relic APM New Relic Application performance monitoring New Relic Infrastructure New Relic Infrastructure monitoring New Relic Browser New Relic Browser performance monitoring and analytics Octopus Deploy Octopus Continuous deployment and delivery Puppet Enterprise Puppet DevOps automation Splunk Splunk Operational intelligence platform Veracode Veracode Static code analysis Decision Center / Decision Server IBM Business Rules Engine (BRE) Exstream OpenText Client communications and correspondence generation Pentaho Hitachi Data Systems Data warehouse and analytics Case Foundation / Content Manager / Enterprise Records Foundation IBM Electronic Document Management System (EDMS) webMethods IBM Enterprise Service Bus (ESB) API Gateway Broadcom Enterprise API Gateway Identity Manager / Identity Suite / SSO Broadcom Identity and access management (IAM/SSO) InfoSphere IBM


***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.***

Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.