Bilingual Customer Service Representative

Overview Are you looking for a career with premium benefitsand the potential for growth? At Keefe, we’ve created somethingspecial, a better place to work and grow. Manyemployees start just expecting a paycheck but end upwith a rewarding career. We provide exceptionaltraining and a clear career path. We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today! We are proud to be a military and veteran friendly employer. About This Position Must live in the St. Louis, Missouri metropolitan area Must be fluent in both English and Spanish Starting Wage $21.50 per hour Hiring Bonus: $300 Monthly performance-based bonus opportunity up to $300 Full time with Benefits Training: M-F 8am-4pm (4 weeks) 2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm The Bilingual Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge. Essential Functions, Duties, and Responsibilities Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers. Process customer orders, deposits, track shipments and answer customer questions. Process a variety of administrative tasks as a result of the customer call or chat. Consistently meet established performance metrics and quality standards. Complete other duties assigned by management. What You'll Need High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be at least 18 years of age. Proficient in Spanish and English (Speaking and Writing). Ability to meet availability requirements that includes days, evenings, Saturdays, and holidays. Ability to attend four-week training from 8am to 4pm Monday through Friday. Knowledge of basic PC and Microsoft Office skills. Prior customer service experience preferred. Excellent verbal and written communication skills. Professional and upbeat telephone voice. Ability to type 30 wpm. Must live in the St. Louis metropolitan area. Benefits Keefe offers comprehensive benefits to all regular-full time employees: Medical w/prescription coverage Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year. Dental Vision Basic Life and Basic Accidental Death and Dismemberment Insurance Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for: Paid Time Off Company Match for the 401(k) Retirement Savings Plan Weekly Pay We now also offer DailyPay providing you immediate access to earned wages. EEO Statement Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: #J-18808-Ljbffr