Customer Relations Representative

Job Description

Job Description

We are looking for a Customer Relations Representative to support customers by managing inbound communications and documenting claim-related details with care and accuracy. This Contract position is based in San Diego, California, and is ideal for someone who brings strong service instincts, sound judgment, and a detail-oriented approach to every interaction. The person in this role will help create a responsive customer experience by addressing concerns, coordinating with internal teams, and maintaining dependable records.

Responsibilities:
• Respond to incoming calls related to injury claim reporting and capture all required information accurately in company systems.
• Use attentive listening and thoughtful follow-up questions to understand customer needs and provide effective support.
• Route inquiries to the correct teams and escalate more complex matters when additional assistance is needed.
• Work closely with internal departments to help resolve service issues and ensure timely follow-through.
• Build familiarity with organizational procedures and service practices to improve the quality and consistency of support.
• Identify potential service delays or workflow concerns and communicate them to Customer Care leadership before they affect operations.
• Perform all work in alignment with company standards, training expectations, supervisor guidance, and applicable legal requirements.• At least 1 year of experience in customer service, administrative support, or a related role.
• Strong verbal and written communication skills with the ability to manage multiple tasks efficiently.
• Demonstrated ability to address customer concerns professionally and apply sound problem-solving skills.
• Experience with data entry and maintaining accurate, organized records.
• Ability to coordinate with cross-functional teams and recognize when escalation is appropriate.
• High school diploma or equivalent required; additional college education is a plus.
• Familiarity with inbound call handling, claim administration, or administrative assistance is preferred.