Hybrid Early Stage Collections Specialist, I

divh2Early Stage Collections Specialist I/h2pCome join our amazing team and work a hybrid schedule!/ppThe Early Stage Collections Specialist I will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current. In the event a borrower is unable to bring the account current, representatives thoroughly review the borrowers current financial situation and offer additional options depending on the circumstance. They also provide support to inbound Customer Service on high inbound volume days. Individual must perform all duties in accordance with the companys policies and procedures, all US state and federal laws and regulations, wherein the company operates./ppThis role generally performs work of low to moderate complexity. Incumbents are able to perform collections and customer service activities and may still be learning the more complex mortgage concepts and call types. The pay for this position is $23.50 per hour plus a monthly incentive. An additional $1.50 per hour can be added, if you are bilingual English/Spanish./ppstrongWhat Youll Do:/strong/pulliEvaluates and helps determine the borrowers ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations./liliCounsels borrowers on their options through education of alternative solutions./liliContacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls./liliProvide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing./liliNegotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower Request for Mortgage Assistance package in compliance with department policies and procedures./liliMay function as the single point of contact for a borrower./liliMay need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details./liliProvide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments./liliAssist with loan servicing website payments, denied access, password resets./liliRespond to escrow, loss draft and closing document inquiries./liliProvide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities./li/ulpstrongWhat Youll Need:/strong/pulliHigh school diploma or equivalent work experience/liliLess than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience/liliExperience in the Banking, Mortgage/Loan Servicing industries preferred./li/ulpstrongOur Company:/strong/ppCarrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope youll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: We Offer:/strong/pulliComprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed./liliAccess to several fitness, restaurant, retail (and more!) discounts through our employee portal./liliCustomized training programs to help you advance your career./liliEmployee referral bonuses so youll get paid to help Carrington and Vylla grow./liliEducational Reimbursement./liliCarrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org./li/ulpNotice to all applicants: Carrington does not do interviews or make offers via text or chat./ppJob Identification 3898/ppJob Category Collections/ppJob Schedule Full time/ppLocations 500 N State College Blvd, Orange, CA, 92868, US (Hybrid)/p/div