Retail Sales Associate

Be part of an amazing story. Macy's is more than just a store. We're a story that has captured the hearts and minds of America for more than 160 years. It is about innovations and traditions, inspiring stores and irresistible products, the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We have been part of memorable moments and milestones for countless customers and colleagues, and those stories make this a special place to work. Job Overview As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty—making each visit both meaningful and successful. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do every day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in. How Our Selling Colleagues Spend Their Day Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions so they're fully informed and ready to engage, educate, and sell with confidence. On the floor, they focus on the customer—offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships and bring the customers back. Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves. They always finish strong—sharing our Loyalty program benefits, making sure customers have all they need, ending with a sincere thank‑you, often walking the package around and using the customer's name. We believe service starts with each other—supporting one another with honesty, care, and collaboration to better serve our customers and communities. And we know that excellence is a journey—we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results. Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements. Information regarding hours per week needed for benefit eligibility purposes can be found here: Who You Are Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality. Must be able to: Understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Be comfortable communicating and collaborating with customers and colleagues. Meet daily sales goal challenges. Enjoy meeting people, learning about them, and sharing information. Resourceful and eager to start a new venture and can adapt to changing priorities. Be able to work on your own but be great with team dynamics. Be able to handle electronic devices with no problem. Essential Physical Requirements You Will Perform This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Additional Benefits We Offer Merchandise discounts. Performance‑based incentives. Annual merit review. Employee Assistance Program with mental health counseling and legal/financial advice. 401(k) match and health, vision, dental, life and disability insurance options, PTO accruals, holidays, and more. Access the full menu of benefits offerings here: About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying style and on‑trend merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story—Apply Today! Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr Macy's