Product Support Sales Representative (PSSR)

Product Support Sales Representative

ASCO Equipment has career opportunities for a Product Support Sales Representative in the Austin, Texas Service Department. The Product Support Sales Representative will be responsible for obtaining and building relationships with customers through the selling of Preventative Maintenance packages & Shop and Field Service repairs. The PSSR needs to be an ambitious self-starter with a desire to providing solutions in demanding circumstances. Product Support Sales Representative will be responsible for building relationships with clients through calling on current ASCO customers and developing new ones through sales calls to customer offices, shops and job-site locations within your assigned territory. PSSRs will perform follow-up activities required for new equipment sales, manufacturer end user direct sales. They will quote and sell parts and service jobs, selling of PM contracts, address customer concerns, furnish technical support where applicable, and collect profiling information in order to enhance the customer experience.

Responsibilities

• Market parts and service sales such as preventative maintenance plans, machine inspections, machine repairs, remanufactured component sales, standard job quotes, extended warranties, and special parts promotions.
• Perform follow-up calls on complete goods and major parts and service sales.
• Assist after sales service calls to ensure equipment is operating at customers' expectations.
• Provides limited technical support when appropriate.
• Ensure that Parts and/or Service estimates meet ASCO pricing and Dept. approval standards
• Manage pre-planning, post call notes and follow-up actions using a CRM tool.
• Adhere to all safety rules and complete safety training as required.
• Represent ASCO in a positive and professional manner at all times.