Contact Center Supervisor

Canon Info Technology Services

Canon Info Technology Services seeks a Contact Center Supervisor to lead a team delivering technical and customer support for Canon’s imaging and information solutions. This role oversees daily call center operations, monitors SLAs, coaches representatives, and resolves escalations. The supervisor analyzes performance metrics, implements process improvements, and partners with IT and operations to enhance service quality. You will support training, schedule and workload management, and foster a professional, team-oriented environment focused on customer satisfaction, continuous learning, and long-term growth.

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Vacancy posted 5 days ago

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