Logistics Lead

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Logistics Lead (B3) Based in Orlando, FL , the Logistics Lead operates as an advanced individual contributor, providing day‑to‑day coordination, problem‑solving, and peer support without formal people‑management authority. This position requires strong communication skills, attention to detail, and the ability to independently resolve complex logistics issues. This role ensures accurate, timely, and compliant shipment execution in a fast‑paced, customer‑focused environment. Responsibilities Serve as the primary point of contact for customer logistics issues related to outbound shipments and deliveries. Track and monitor national and local courier activity to ensure on‑time pickup and delivery. Investigate and resolve courier‑related issues, including delays, missed pickups, and delivery exceptions. Respond to customer, store, and internal inquiries regarding shipping status and delivery concerns. Maintain professional communication with customers, couriers, and internal stakeholders. Manage relationships with carriers such as FedEx and UPS, escalating issues to account managers as needed. Escalate shipping issues to management and customers in a timely and accurate manner. Independently troubleshoot logistics problems and develop effective solutions with minimal supervision. Support pharmacy operations as needed to ensure continuity of service. Ensure compliance with standard operating procedures (SOPs) and logistics methods of procedure (MOPs). Provide recommendations for improvements to shipping and courier SOPs. Assist with investigations related to lost or missing packages. Audit packages prior to courier handoff to ensure accuracy and reduce reshipments. Coordinate ordering and distribution of “return to sender’’ packaging supplies. Monitor inventory levels of shipping supplies and report shortages. Complete monthly invoicing, delivery performance, and SLA reports. Provide peer support to other locations or functional areas as needed. Maintain confidentiality of sensitive information and adhere to company values. Basic Requirements High School Diploma or GED OR equivalent work experience Demonstrated experience in logistics, transportation, shipping, or distribution operations Experience independently coordinating shipments, resolving delivery issues, or supporting courier operations Preferred Skills / Experience Experience working with national and local carriers (e.g., FedEx, UPS, USPS) Familiarity with shipping or logistics systems (e.g., GlobalShip, TMS platforms) Strong customer service skills in a high‑transaction, time‑sensitive environment Proficiency with Microsoft Office, especially Excel Ability to analyze problems and recommend solutions Experience training peers or providing leadership support Strong attention to detail and organizational skills Comfortable downloading, reviewing, and analyzing carrier reports Work Environment & Physical Requirements On‑site role working across office and production environments Climate‑controlled workspace Ability to stand, walk, sit, and move between operational areas Minimal travel expected Compensation Our Base Pay Range for this position: $19.19 - $31.98 per hour. McKesson provides a competitive compensation package that includes base pay, potential annual bonus, and long‑term incentive opportunities. Equal Employment Opportunity McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to View email address on click.appcast.io (United States) or View email address on click.appcast.io (Canada). Resumes or CVs submitted to this email box will not be accepted. #J-18808-Ljbffr