Customer Service Representative

Job Description

Job Description

Gerald's Tires & Brakes in Charleston, SC is looking to hire a full-time Customer Service Representative to assist customers when they visit the shop. Are you a people person with excellent conversational skills? Would you like to work for a company that values the contributions of its employees? If so, please read on!This customer care position earns a competitive starting wage of up to $18 per hour. We provide exceptional benefits and perks, including health, dental, and retirement benefits with company match as well as paid vacation, paid sick days, and paid training opportunities. Additionally, we offer this position life insurance, an employee discount, and flexible scheduling. If this sounds like the right entry-level automotive office opportunity, apply today!ABOUT GERALD'S TIRES & BRAKESSince 1975, we have built a reputation of steadfast reliability, unparalleled customer service, and the best prices in and around Charleston. Our experienced and dedicated team helps keep our clients' vehicles on the road, ensuring their valuable time is never wasted on unnecessary breakdowns and repairs. From preventative maintenance to flat tire repairs and everything in between, we are there every step of the way. We take pride in the company we have built, and it shows with every customer we help!We value our capable and skilled employees and depend on them to help us provide outstanding service. This is why we offer competitive wages, excellent benefits, and an exceptional work environment. In fact, we were voted as one of the top 3 "Best Places to Work" in the Charleston area! At Gerald's, you're not just a number, you're an individual! We're always on the lookout for exceptional individuals to add to our team. We hope you'll join us!A DAY IN THE LIFE OF AN CUSTOMER SERVICE REPRESENTATIVEIn this customer care position in our automotive office, you are the first face our clients see when they visit our store. When customers enter, you greet them cheerfully and discuss their auto repair needs. If the client has an appointment, you check them in and inform our technicians. You also take information from walk-ins and let them know if there will be a wait. Additionally, you answer customer phone calls, skillfully answering their questions and scheduling appointments.After services are completed, you return the customers' keys to them and thank them for choosing us for their automotive needs. As you interact with our clients, you always engage them in a friendly way that makes them feel comfortable. You take pride in providing world-class customer service!QUALIFICATIONS FOR AN CUSTOMER SERVICE REPRESENTATIVECustomer service skillsBasic computer proficiencyDo you have the desire to help others? Are you organized and detail-oriented? Do you have excellent communication skills? Are you dependable? Do you have a friendly and engaging personality? Are you a team player? Do you always operate with honesty and integrity? If yes, you might just be perfect for this entry-level automotive office position!WORK SCHEDULE FOR AN CUSTOMER SERVICE REPRESENTATIVEThis entry-level customer care position is full-time and typically works 7 AM - 6 PM, 4 days a week, which comes out to about 44- to 46-hour work weeks.ARE YOU READY TO JOIN OUR AUTOMOTIVE OFFICE TEAM?If you feel that you would be right for this entry-level customer care job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!Location: 29407