Insurance Customer Service Representative

Job Description

Job Description

At Earley-Polli Agency, Inc, we believe that insurance is about more than just policies—it is about looking out for our neighbors here in Hazle Twp and surrounding areas. For years, we have built our reputation on being the friendly, reliable face our community turns to when life gets complicated. We aren't looking for a corporate cog; we are looking for a person who genuinely enjoys helping others solve problems and find peace of mind. Working here means becoming part of a close-knit team that values kindness, patience, and a positive outlook. You will be the person our clients trust when they have questions about their home or auto insurance, and your role will be instrumental in making sure they feel taken care of every single day. If you appreciate a workplace where your voice matters, your work is appreciated, and you can truly make a difference in your local community, we would love to welcome you to our office.

Responsibilities

Serve as the primary point of contact for our policyholders, answering their questions with clarity and care.

Process policy changes, payments, and endorsements accurately while keeping detailed notes in our system.

Explain complex coverage details in plain language so our clients always feel confident in their protection.

Reach out to existing clients for policy renewals to ensure their coverage remains a perfect fit for their life.

Collaborate with our agents to resolve any billing or administrative issues that may arise.

Maintain a tidy and welcoming office environment where every client feels heard and valued.

Requirements

Property & Casualty insurance license for the state of Pennsylvania is preferred but willing to train the right candidate. Licensing must be obtained within 6 months and we pay for all licensing costs

Previous experience in a customer-facing role, ideally within an insurance office.

Clear and articulate communication skills over the phone and in writing.

Proficiency with agency management software and basic office computer programs.

Ability to manage multiple priorities in a small, steady-paced office.

High school diploma or equivalent.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Parental Leave
• Vision Insurance
• Fully paid continuing education courses
• Annual Bonus opportunities
• Community Involvement
• Business Casual work attire
• Mentorship opportunities
• Paid Training
• Collaborative work environment
• Paid holidays