Operations Manager

Benefits Competitive salary Flexible schedule Free uniforms Training & development Benefits / Perks Be a part of building a growing business Competitive salary & flexible schedule (part‑time to full‑time option available) Personal vehicle mileage reimbursed More benefits to come as we grow! This is the PERFECT career for animal lovers who desire to make a real difference in the lives of pets and their families. We are looking for a full or part‑time OPERATIONS MANAGER who is excited to support a growing mobile pet grooming business. Company Overview Founded in Australia in 1996, Aussie Pet Mobile (soon to be Bark & Mane) established its global headquarters in the United States in 1999 and has grown to become the number one franchised brand in mobile pet grooming worldwide. Our mobile pet grooming van is custom‑designed with air conditioning, heat, electricity, and water, and relies on no outside electrical or water hookups. We are environmentally friendly! The van’s spacious interior helps pets maneuver easily and enhances the groomer’s ability to ensure all of the pet’s needs are met. Aussie Pet Mobile is 100% cage‑free, one‑on‑one attention in the comfort of our client’s driveway. Job Summary We are seeking an Operations Manager to help lead day‑to‑day operations. This person will solve problems in real time, support our grooming team, keep the fleet operating smoothly, and ensure customer satisfaction leading to repeat business and referrals. The ideal candidate has an “owner mindset”; an operator who takes initiative, builds structure, and brings solutions. This is a hands‑on role for someone who is highly organized, people‑and‑service‑oriented, and excited to help scale a premium service business. General Responsibilities Very reliable Loves animals Excellent customer service skills Relationship building skills Excellent listening skills Team player Clean driving record Daily Operations Resolve real‑time issues involving appointments, customers, vans, or staff Serve as first point of escalation for customer service and same‑day operational decisions Support dispatch operations, routing quality, and schedule flow Provide backup dispatch coverage as needed Fleet / Supply / Field Support Restock vans and manage supply inventory Manage semi‑weekly van cleaning, reset, and readiness Schedule and track preventative maintenance and repairs Troubleshoot van issues and respond in the field when needed Team Support Build trust with groomers and support day‑to‑day team needs Reinforce company standards, SOPs, and communication expectations Assist with hiring logistics, onboarding, and future staffing growth Growth / Projects Support implementation of pricing updates or operational changes Help drive Google review growth initiatives Coordinate local marketing efforts and partnerships Improve workflows, systems, and administrative processes Performance / KPIs Support performance goals tied to revenue, client satisfaction, van utilization, and employee retention Identify operational bottlenecks and recommend improvements Required Qualifications 5+ years of operations, office management, dispatch, service management, hospitality, or similar experience Strong organizational and project management skills Excellent communication and customer service skills Comfortable handling multiple priorities in a fast‑moving environment Strong attention to detail and accountability Ability to work independently with sound judgment Comfortable learning and using scheduling / dispatch software systems Valid driver’s license and clean driving record Pet industry experience a plus Flexible work from home options available. #J-18808-Ljbffr