Recovery Operations Manager

Are you ready to lead with purpose, drive results, and elevate a high-performing team? Cawley & Bergmann, LLC is seeking a full-time Recovery Operations Manager in Newark, NJ who thrives in a fast-paced collections environment and knows how to turn strategy into success. If you're a leader who excels at coaching, compliance, and performance, this is your chance to step into a rewarding, high-impact role. Pay We offer our Recovery Operations Manager a competitive wage. Benefits Bonus structure Health, dental, and vision insurance Life insurance 401(k) plan PTO Paid training Advancement Opportunities Growth You Help Provide as a Recovery Operations Manager In this full-time role, you'll guide your team through daily operations while monitoring performance, call quality, and compliance. You'll coach representatives through side-by-side sessions, review calls, and refine strategies to boost recovery results. As you analyze reports and performance trends, you'll make data-driven decisions that improve outcomes. You'll also manage escalated accounts with professionalism, ensure FDCPA compliance, and collaborate with leadership to enhance operational efficiency. Ideal Recovery Operations Manager High school diploma or equivalent (college degree preferred) 4+ years of collections experience 1+ years of supervisory or management experience in collections Experience managing production-driven teams in a call center environment Strong knowledge of consumer collections, FDCPA compliance, and negotiation strategies Strong leadership, communication, and coaching skills Proficiency with Microsoft Office and collections software systems Ability to analyze data and drive performance decisions About Us Cawley & Bergmann is a prominent national collections firm that provides stellar debt recovery services for established financial institutions. With our innovative and empowering culture, you'll have the opportunity to expand your skills, grow your paychecks, and make a substantial difference for real people! How to Join Us If you're ready to lead, inspire, and make an impact, we want to hear from you. Submit your application today! Must have the ability to pass a background check. #J-18808-Ljbffr Cawley & Bergmann, LLC