Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Technical Services Specialist

$100k - $120k

Disguise Technologies Ltd

Role: Technical Services Specialist - Broadcast Technology Location: NewYork Department: Customer Solutions and Services Reports to: Director, Technical Services (based in LA) About the Role This person will be a specialist for delivering Disguise projects across our Broadcast and XR customers. The Technical Services Specialist (Broadcast) will work across various platforms, primarily LED stages and mixed reality technologies, helping us achieve our clients' creative vision through our technical acumen. The Technical Services Specialist will primarily support the ESPN HQ in Bristol, CT, and the 7 Hudson Studio in NYC. This position requires an in-depth, hands‑on understanding of various disguise workflows, including xR, VP, DMX, and RenderStream. This person will collaborate alongside Disguise’s solutions designers, creative services, project managers, engineers, third‑party vendors, and most importantly, the customer - ensuring projects are implemented successfully; on time, to scope, within budget, and exceeding their expectations. The Technical Services Specialist will be experienced at collaborating with internal and external stakeholders across multiple regions and time zones. The Technical Services Specialist will need to be based in NYC but will also be required to travel in response to global project demand. Both domestic and international travel is required (roughly once a month), and sometimes at short notice, where you will be onsite at the client for roughly 1-2 weeks per project. This person will play a pivotal role at Disguise as the gateway between our technology, the customer, and their audience's visual experience. What you will do ESPN Support Bi-annual maintenance: You will collaborate with ESPN’s technical team to update and test the system. This involves updating the disguise system to the latest OS, D3 designer build, IPVFC firmware, and the newest version of the Renderstream plugin. License Updates & General Support Duties: You will assist the ESPN team with the RenderStream license update process and provide ongoing system-related support. This includes conducting system health checks, offering workflow guidance, delivering bespoke training, and providing last‑minute firefighting support when critical issues arise. While your primary focus will be supporting ESPN and other NYC-based clients, you will also have the opportunity to work on diverse projects across virtual production, immersive experiences, and fixed installations. If you do not have direct experience in these secondary industries, Disguise will provide the necessary training to get you up to speed. Experience Broadcast Engineering Expertise: 3+ years of experience installing, configuring, and maintaining complex broadcast technical systems and control interfaces. This includes hardware, software, and key third‑party platforms (e.g., Ross, Grass Valley, Sony). Live Production Background: Proven experience working inside high‑pressure Sports, Live Events, and News broadcasting environments. Technical Troubleshooting: Hands‑on experience operating and troubleshooting technical gear essential to broadcast production, including professional cameras, production switchers, and robust networking infrastructure. Client‑Facing Deployment: Comfortable traveling to and working directly on‑site at client facilities, serving as the face of the technical team. Modern Video Standards: Strong working knowledge of IP video standards, specifically SMPTE ST 2110. Industry Trend Aware: A keen interest in and up‑to‑date knowledge of the latest advancements across the Broadcast, xR, and Virtual Production landscapes. Behaviours & Values Adaptability: A passion for learning new technologies; we will provide additional training in specialized areas like virtual production and immersive experiences as needed. Ideally working 4+ days per week out of the Disguise office. Anybody joining Disguise should embody the following attributes: Driven, proactive, and passionate about project design and delivery Accountable and dependable, a team player who takes accountability and asks for help when needed Dynamic and quick to respond to changes, works well under pressure, and with other teams No Ego: Win for the team and for our customers Basic Salary Range $100,000 - $120,000 USD About Disguise Disguise is the industry‑leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real‑time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A‑list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. Our values Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. Evolutionary. We innovate using our user’s ever‑changing needs so our technology remains ahead‑of‑the‑game. Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest. Resilience. We don’t give up until we find the right solution, even if it means going outside our remit. Belong. We create an environment where everyone feels like they belong and is empowered to do their best work. We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include: Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory Hybrid working between home and our offices (dependent on role and location) Mental health and wellbeing support - subscription to the Calm app, mental health first‑aid buddies, employee assistance programmes Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning Training, coaching & mentoring #J-18808-Ljbffr

Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Technical Services Specialist in New York, NY vacancy
  • $100k - $120k

     ...Role: Technical Services Specialist - Broadcast Technology Location: New York Department: Customer Solutions and Services Reports to: Director, Technical Services (based in LA) About the Role This specialist delivers Disguise projects across Broadcast and XR customers,... 
    Suggested
    Work at office
    Local area
    Work from home

    Chris Baily

    New York, NY
    4 days ago
  •  ...Responsibilities Observant, organizational and possess basic technical skills. Excellent professional communication, interpersonal and team working ability. Experience working in a fast-paced environment while maintaining attention to detail. Ability to solve problems... 
    Suggested
    Full time
    Work at office
    Shift work

    Salto Inspired Access

    New York, NY
    1 day ago
  •  ...A dynamic IT company in the United States is seeking a dedicated Help Desk Technician to provide timely and effective technical support to internal users and clients. Responsibilities include diagnosing and resolving technical issues, assisting users with account setups... 
    Suggested
    Remote work
    Flexible hours

    PetsApp

    New York, NY
    3 days ago
  • $40 per hour

     ...Mac Service Desk Technician (L2) Overview 12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C). Onsite daily in New...  ...preferred. The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments... 
    Suggested
    Contract work
    Work at office
    Local area
    Visa sponsorship

    Milestone Technologies

    New York, NY
    1 day ago
  •  ...(hardware) repair, fax machine and printer clearing and basic service. Responsible for the deployment of PC computers, laptops, mobile...  ...resolution timeframe. Identify areas for process improvement; technical and procedural. Perform routine patching and maintenance on user... 
    Suggested
    Work experience placement
    Work at office
    Remote work

    Intern U

    New York, NY
    1 day ago
  • $28 - $30 per hour

     ...seeking a proactive Level 1/2 IT Support Specialist in New York. You will provide essential...  ...internal users and troubleshoot various technical issues. Ideal candidates should be experienced...  ...in IT support, possess strong customer service skills, and have basic knowledge of... 
    Contract work

    Phaxis

    New York, NY
    10 hours ago
  • $125k - $140k

     ...employs approximately 1,400 employees worldwide who provide the service, quality, and technology that enables our customers to win with...  ...Products. Position Summary Reporting to the Director of Technical Services, this position will support the ANH Ruminant sales force... 
    Local area
    Worldwide

    Balchem

    New York, NY
    3 days ago
  • $100k - $120k

    Disguise Technologies Limited is seeking a Technical Services Specialist - Broadcast Technology based in New York, NY. The role requires hands-on expertise in broadcast systems and live production, supporting ESPN and various clients. Responsibilities include system maintenance... 

    Disguise Technologies Limited

    New York, NY
    2 days ago
  •  ...execution. Integration Skills: Experience in integrating Agile PLM with SAP ERP and MES systems using middleware, APIs, and web services. Strong understanding of data exchange formats (e.g., IDoc, BAPI, XML) and the ability to design and implement integration... 
    Contract work
    Local area
    Remote work

    RIT Solutions

    New York, NY
    2 days ago
  •  ...requests coming into the IT helpdesk. Troubleshoot and resolve basic technical issues across hardware and software. Set up and configure...  ...ticketing systems such as Freshservice. Excellent customer service skills and the ability to switch between multiple offices seamlessly... 
    Work at office
    Remote work
    Work from home
    Flexible hours

    Kepler-Group

    New York, NY
    10 hours ago
  • $58.75 per hour

     ...75/hr - $58.75/hr Cullerton Group has a new opportunity for a Technical Business Systems Analyst 2 . The work will be done 100% remotely...  ...support for Salesforce communities that enable Prioritized Service Events (PSE) for our dealer network. This role ensures seamless... 
    Permanent employment
    Contract work
    Remote work

    Cullerton Group

    New York, NY
    3 days ago
  • Empower AI is seeking a Computer User Support Specialist to provide IT services to federal agency leaders. This role involves responding to user support...  ...requests, managing ticket processing, and providing technical assistance to resolve issues with hardware and software.... 
    Remote job
    Work experience placement

    Empower AI

    New York, NY
    3 days ago
  • A hospitality and gaming company in New York City seeks a Help Desk Administrator to provide IT support and manage service requests. This role involves troubleshooting hardware and software issues while maintaining documentation and adherence to service level agreements... 

    Resorts World New York

    New York, NY
    4 days ago
  • Apexon is looking for an IT Help Desk professional based in New Castle, DE. The successful candidate will provide technical support to users, troubleshoot issues, and communicate effectively across various channels. Ideal candidates will possess strong problem-solving and... 

    Apexon

    New York, NY
    2 days ago
  •  ...Group is looking for a proactive Analyst, IT Help Desk Technician to join their team in New York City. This role involves providing technical support and ensuring smooth operation of the office IT systems. The position emphasizes user support, troubleshooting technical... 
    Work at office

    Kepler-Group

    New York, NY
    4 days ago
  • Jazz at Lincoln Center in New York seeks an IT Help Desk Technician II to provide advanced technical support within the IT team. Your expertise will be essential for resolving escalated issues and ensuring the performance of systems and applications. This role involves... 

    Jazz at Lincoln Center

    New York, NY
    2 days ago
  • Itero Group is seeking a part-time IT Support Specialist to provide Tier 1 service desk support on MONDAYS. This remote role is essential for responding to support calls and troubleshooting basic IT issues in a high-volume environment. The ideal candidate has strong customer... 
    Remote job
    Part time

    Itero Group

    New York, NY
    3 days ago
  •  ...an IT Help Desk Support professional to assist with user support and infrastructure management. Responsibilities include resolving technical issues, managing Active Directory, and ensuring customer satisfaction. The ideal candidate should have a 2-year Associate Degree... 

    internU, Inc.

    New York, NY
    4 days ago
  •  ...ticketing system, and troubleshooting steps Familiarity with Microsoft 365 Strong communication skills and ability to assist non-technical users Organized, reliable, and eager to learn Preferred Skills Experience with IT ticketing systems (Zendesk, etc.) Basic networking... 
    Full time
    Worldwide
    Visa sponsorship

    Austin Community College

    New York, NY
    4 days ago
  • A federal service provider is seeking experienced Help Desk Staff to provide technical support and resolve customer issues. Ideal candidates have over 5 years of IT support experience and strong problem-solving abilities. Responsibilities include troubleshooting, customer... 
    Remote job

    PingWind

    New York, NY
    3 days ago
  • AirBoss Flexible Products is seeking an IT Specialist to support the Information Systems team and customer facilities with Help Desk, systems administration, new hires, and purchasing. The role involves responding to end users, diagnosing and resolving issues, installing... 
    Work at office
    Flexible hours

    AirBoss of America

    New York, NY
    2 days ago
  • $67k - $72k

    A leading IT service provider in Bronx, NY is looking for an Information Technology Help Desk Technician to handle client calls, troubleshoot technical issues, and provide effective solutions. The ideal candidate should possess excellent PC troubleshooting abilities and... 
    Full time

    Techworks Consulting, Inc.

    New York, NY
    2 days ago
  • A leading book publishing company is seeking a Help Desk Technician to deliver top-notch customer service and technical support for end-user devices and software. This role requires strong knowledge of Windows and Mac operating systems, experience in troubleshooting hardware... 

    Hachette Book Group

    New York, NY
    2 days ago
  •  ...motivated IT Help Desk Administrator in New York to join our Information Technology team. The role focuses on providing frontline technical support to end-users, diagnosing hardware and software issues, and ensuring reliable operation of our IT systems. You will handle... 

    UBA America

    New York, NY
    2 days ago
  •  ...A leading IT services provider is seeking a Telcor Support Analyst to provide advanced application support and ensure successful connectivity between laboratory instruments and the MEDITECH system. This entry-level position focuses on validating device integration and... 
    Full time
    Remote work

    CereCore

    New York, NY
    3 days ago
  •  ...Help Desk Support professional in New York, NY. Responsibilities include responding to help desk calls and providing first-level technical support for common IT issues. The ideal candidate will have a high school diploma, HIPAA compliance training, and at least 1 year... 

    Revel Staffing

    New York, NY
    3 days ago
  • Hyundai Autoever America is looking for a Sr. Service Desk Representative to serve as the first point of contact for technical support. This role involves troubleshooting and resolving IT issues, managing tickets through ITSM systems, and supporting various IT equipment... 
    Hourly pay

    Hyundai Autoever America

    New York, NY
    2 days ago
  • LCBC Church in Pennsylvania is seeking a Help Desk Specialist to provide exceptional IT support. This role involves triaging and routing support requests while ensuring a customer-first experience. A successful candidate will exhibit strong communication skills, a proactive... 

    LCBC Church

    New York, NY
    1 day ago
  • Affiliated Distributors, Inc. in Wayne, PA, is seeking a Help Desk Specialist to provide first-level IT support for associates via phone, email, and remote access tools. This position ensures technical requests are logged, resolved, and documented effectively. The ideal... 
    Work at office
    Remote work

    Affiliated Distributors, Inc.

    New York, NY
    1 day ago
  • $18 - $22 per hour

     ...software, and managing the company's intranet via SharePoint. Candidates should have a college degree in IT-related fields, customer service skills, and experience with Microsoft environments. This full-time role offers competitive hourly pay from $18.00 to $22.00... 
    Hourly pay
    Full time

    Wellspring AdvisorsNew York, NY

    New York, NY
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Services Specialist. Be the first to apply!