Business Manager

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description This position manages the daily activities of Package Center Operations including meeting service commitments and improving center performance. This position is responsible for meeting operational business requirements including safety, quality, and production goals. All full-time and part-time package center supervisors report to this position. This position works with others to develop and execute operating plans that achieve business objectives. This role oversees the development and implementation of dispatch plans that maximize efficiency and works through the center management team to ensure that packages are received, processed, and delivered in a safe, timely and efficient manner. This position monitors budgets and business activity against business plan short- and long-term goals. This position identifies trends, prioritizes operational tasks and creates business improvement plans. This position also uses and promotes new systems and technology and works with others to troubleshoot and alleviate inefficiencies. Responsibilities Ensures implementation and maintenance of a comprehensive Health & Safety plan. Oversees and reviews risk management and safety compliance audits. Monitors employee safety training and certifications. Develops working relationships with local union officials. Identifies customer needs and determines solutions that meet business goals. Builds relationships with customers to resolve customer issues. Emphasizes customer service and satisfaction. Ensures staff development by coaching and providing feedback and verifying that employees have career goals and plans. Conducts performance evaluations and resolves individual and group performance issues. Identifies opportunities for advancing skills and capabilities. Qualifications Bachelor's Degree or International equivalent and/or 3 years of UPS experience Must currently reside in the same geographic location as the job or be willing to relocate promptly at own expense Legal, regulatory and safety compliance knowledge Understanding of policies and procedures to situations and operations Knowledge of company structure and operations Possesses DOT certification, or willingness to obtain certification Meets local age and operations requirements to operate a vehicle Other Criteria Job Grade: 30E Schedule/typical working hours: Mon-Fri 6am-6pm Apply by 9/14/2026 Employee Type: Permanent Other Criteria UPS is an equal opportunity employer UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment. #J-18808-Ljbffr UOH UPS Inc (Ohio)