Front Desk Associate

Job Description

Job Description

Job description:

The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations.

Job Duties:

• Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
• Maintain positive guest relations at all times.
• Resolve guest complaints and ensure guest satisfaction.
• Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• Process all guest check-ins and verify registration information with the guest.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with housekeeping.
• You will train with and learn Food and Beverage operations to fill in as needed.

Requirements:

• Previous experience working as a front desk agent or in a similar role.
• Open schedule availability
• Experience working at a hotel establishment (highly desired).
• Proficiency with computers.
• Ability to provide excellent customer service and maintain a professional demeanor at all times.
• Ability to input and access information in the property management system and/or points-of-sale system.
• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
• Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to