Practice Manager

HeartWell Medical Group — Winter Park, FL. Full-time | $55,000–$65,000 annual salary | Monday–Friday | Exempt | In-office. ABOUT US HeartWell Medical Group is a growing cardiology practice in Winter Park, FL, led by Dr. Raghav Sharma. We provide comprehensive cardiovascular care — preventive heart health, advanced diagnostics, and interventional and vascular cardiology — alongside Thrive by HeartWell, our aesthetics and medical weight loss practice. We are known for a personal, high-touch patient experience, and we are preparing for our next phase of growth, including expansion to additional locations. THE OPPORTUNITY We are hiring a Practice Manager to lead day-to-day operations and to build the documented systems that will carry the practice through its expansion. This is a high-ownership role reporting directly to the physician owner. The right candidate is energetic, organized, and self-directed — someone who takes genuine satisfaction in developing processes, leading a team to a high standard, and seeing measurable results. This role is designed for someone playing a longer game. HeartWell is expanding to multiple locations, and the Practice Manager who builds our operating model will be positioned to lead the group as it grows — in scope, title, and compensation. The base salary is a starting point, not a ceiling; as the practice grows, this role grows with it. SUCCESS IN THE FIRST 12–18 MONTHS LOOKS LIKE: A well-organized, accountable team — clear expectations, consistent feedback, and reliable coverage. A documented operations manual — standard operating procedures for scheduling, onboarding, front desk, checkout, and procedure coordination, largely authored by you. A replicable operating model — when our next location opens, it opens on the systems you helped build. KEY RESPONSIBILITIES Develop and maintain SOPs — document core workflows, train staff on them, and ensure consistent execution. Lead the team — supervise front desk, checkout, and clinical medical assistant staff; hire, onboard, coach, schedule, and conduct performance conversations directly. Manage daily operations and patient flow — appointment schedule density, wait times, room turnover, and full procedure schedules. Support revenue integrity — time-of-service collections, copay capture, coordination with our billing partner, and missing-charge follow-up. Coordinate vendors, supplies, IT, and compliance — eClinicalWorks, phone systems, HIPAA/OSHA training records, and policy documentation. Support expansion planning — partner with Dr. Sharma on operational readiness for future locations. QUALIFICATIONS — REQUIRED 3+ years managing staff in a medical practice, including direct responsibility for hiring, onboarding, performance management, and staff scheduling. Demonstrated experience building operational infrastructure — developing an SOP or policy library, standing up a new office or service line, or leading a significant operational improvement. We will ask for specific examples and outcomes. Strong written communication skills — this role authors the procedures the practice runs on. Conscientious follow-through matters here: you close loops without being reminded, hold your own work to a higher standard than anyone asks of you, and finish what others drop. Full-time, in-office availability — Monday–Thursday core schedule, Friday as needed. STRONGLY PREFERRED Bilingual English/Spanish (reflective of our patient base). eClinicalWorks experience (comparable EMR acceptable, with the expectation of learning eCW quickly). Career progression through medical office roles (e.g., MA or front desk → lead → manager). A note on credentials: advanced degrees and certifications are valued, but a demonstrated record of building and improving operations matters most to us. COMPENSATION & BENEFITS Base salary $55,000–$65,000 (exempt), commensurate with experience. Health, vision, and dental insurance. Paid time off (14 days/year, based on experience) plus paid holidays. Professional development budget. Growth potential: this role scales with the practice — the Practice Manager who builds our multi-site operation will be well positioned to lead it. HeartWell Medical Group is an equal opportunity employer. #J-18808-Ljbffr