Asset Services Technical Director

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Facility Condition Assessment - Technical Director, Asset Services

JLL Real Estate Due Diligence (JREDD) - Asset Services

• Serves as a senior leader within the Asset Services business of the JLL Real Estate Due Diligence (JREDD) division, providing strategic direction, national operational oversight, and executive-level client engagement for Facility Condition Assessment (FCA) in accordance with ASTM E2018, as well as Regulatory Compliance Audit (RCA) services.
• Reports to and partners directly with the Global Leader of Asset Services to shape and execute the business strategy, drive sustainable revenue growth, and uphold the highest standards of technical and professional excellence across the Asset Services platform.
• Provides enterprise-level leadership across technical operations, talent development, quality and risk management, and service innovation to advance JREDD's position as the premier provider of real estate due diligence services.
• Directs complex, multi-market client portfolios and serves as a key executive relationship owner, representing Asset Services in strategic business development pursuits, industry forums, and client-facing engagements.
• Champions the development and continuous improvement of service delivery frameworks, technical standards, and operational processes to support scalable, high-quality FCA execution nationally.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads and oversees national production operations of the Asset Services - Facility Condition practice, including supporting accountability for revenue targets, gross profit margin, and overall financial health of the business line.
• Exercises senior-level review authority over Facility Condition Assessment reports, ensuring alignment with JREDD quality standards, client-specific protocols, ASTM E2018, and applicable regulatory frameworks.
• Establishes and cultivates executive-level client relationships across key accounts, proactively identifying opportunities to expand service scope, resolve escalated issues, and align delivery with clients; evolving portfolio objectives.
• Collaborates with the Global Leader of Asset Services to define and implement the strategic vision for the business, including market expansion, service line innovation, and competitive positioning within the broader platform.
• Provides support for executive oversight of project management staff nationally, ensuring consistent application of policies, technical standards, and operational procedures across all geographies and service engagements.
• Serves as one of the division's senior subject matter experts in areas including building systems and conditions, MEP, structural, building envelope, seismic risk, and ADA compliance in the context of Facility Condition Assessments.
• Drives enterprise-level business development efforts, including leading pursuit strategies, responding to RFPs, and presenting JREDD Asset Services capabilities to JLL Integrated Facility Management (IFM) accounts, JLL Real Estate Management Services (REMS) verticals, institutional clients, and investment managers.
• Leads the design, development, and governance of standardized service templates, scope frameworks, and field assessment tools to ensure scalable, repeatable delivery of FCA services.
• Actively monitors industry trends, regulatory developments, and emerging best practices to inform service evolution and maintain Asset Service's technical leadership position.

SUPERVISORY RESPONSIBILITIES

• Provides senior leadership and formal supervision across multiple functional and operational teams within the Asset Services - Facility Condition practice.
• Partners with the business leader to make final decisions regarding staff recruitment, selection, promotion, advancement, and corrective action for direct reports and their respective teams.
• Establishes and monitors staffing strategies, workforce planning, and resource allocation to align with budgeted revenue goals and service delivery demands nationally.
• Oversees performance management processes, including review cycles, development planning, and compensation recommendations for direct reports and their teams.
• Serves as a senior mentor and coach to the Asset Services team members to build bench strength and cultivate future leaders within the business.
• Models and reinforces leadership behaviors aligned with JLL's values, fostering a culture of accountability, collaboration, and professional excellence.

QUALIFICATIONS, EDUCATION AND EXPERIENCE

• Bachelor's degree (BA/BS) in architecture, engineering, or a related technical discipline; advanced degree preferred.
• Minimum 15 years of progressively responsible commercial building evaluation experience, including extensive application of ASTM E2018 and Facility Condition Assessment methodologies across diverse asset classes.
• Minimum of 12 years of experience in client management, strategic account development, and leadership of multi-disciplinary technical service teams.
• Minimum of five (5) years of senior leadership experience with direct management of multi-level teams and demonstrated accountability for business line financial performance.
• Demonstrated track record of driving revenue growth, managing operational costs, and scaling technical service organizations in a national or multi-market context.
• Expert-level knowledge of FCA scope requirements, and specialty applications including seismic, roofing, building envelope, conveyance, ADA, and MEP evaluations.

CERTIFICATES AND/OR LICENSES

• Active licensure as a Professional Engineer (PE) or Registered Architect (RA) required.

COMMUNICATION SKILLS

• Exceptional ability to comprehend, analyze, and interpret complex business and technical documents and translate findings into actionable strategic recommendations for executive and client audiences.
• Distinguished written and verbal communication, interpersonal, and consultative skills, with the ability to represent JREDD and Asset Services at the highest levels of client and industry engagement.
• Proven ability to navigate and resolve sensitive, high-stakes issues with clients, regulatory bodies, and internal leadership, demonstrating sound judgment and diplomatic effectiveness.
• Accomplished presenter with experience delivering strategic briefings, technical content, and business case arguments to C-suite and board-level audiences.
• Demonstrated ability to inspire and influence clients, stakeholders, and team members to advance organizational objectives and service excellence.

FINANCIAL KNOWLEDGE

• Advanced knowledge of financial terms, principles, and performance metrics. Demonstrated ability to develop business cases, interpret financial statements, and manage complex P&L responsibilities across a multi-team service organization.

REASONING ABILITY

• Exceptional analytical and strategic problem-solving skills, with the ability to synthesize complex data, competing priorities, and market intelligence to develop enterprise-level solutions. Exercises independent, expert judgment with broad impact on division performance and client outcomes.

OTHER SKILLS AND ABILITIES

• Advanced proficiency in technology platforms and Microsoft Office Suite; familiarity with project management, data analytics, and reporting tools relevant to technical due diligence services.
• Outstanding time management, organizational, and prioritization skills with demonstrated capacity to lead multiple high-value, concurrent engagements in a fast-paced environment.
• Strong negotiation skills with the ability to effectively engage and align key internal and external stakeholders around shared objectives.

SCOPE OF RESPONSIBILITY

• Exercises broad, autonomous decision-making authority grounded in expert understanding of JREDD and Asset Services policies, technical standards, business practices, and market conditions to achieve division objectives and long-range strategic goals.
• Responsible for setting and adjusting priorities, deadlines, and resource allocation across the Asset Services - Facility Condition practice at a national scale.
• Errors in judgment may have significant short- to mid-term financial, reputational, or operational impact on the Asset Services business and the broader JREDD division.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

135,000.00 - 165,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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