Director, Revenue Assurance

DescriptionABOUT THE COMPANY:Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Director, Revenue Assurance to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture. POSITION PURPOSE: We are seeking a finance-driven leader to lead pricing alignment, revenue integrity, and billing governance across the organization.This role will serve as a key bridge between Finance and the Sales and Customer Care teams, helping define pricing strategy, ensure billing accuracy, and implement disciplined processes across the order-to-cash lifecycle.RequirementsQUALIFICATIONS:5+ years of experience in telecom, broadband, or subscription-based industriesDeep expertise in pricing strategy, rate design, and go-to-market executionStrong understanding of billing, order-to-cash, and revenue operationsProven ability to lead cross-functionally without direct ownershipPRIMARY RESPONSIBLILITES: Revenue Assurance & Billing Integrity:Ensure all revenue is accurately billed, supported, and compliant with customer agreementsOversee the validation of invoices, credits, and adjustments for accuracy and consistencyOversee execution of contract terms, including escalators and rate changesIdentify and remediate revenue leakage across the order-to-cash processMaintain governance over credit issuance and exception handlingPricing Strategy & Governance:Partner with Sales and Finance to define and refine re-pricing strategies and ensure maximum revenue realizationDevelop month-to-month pricing frameworks, rate structures, and approval guidelinesAnalyze pricing performance, renewals, and churn driversEstablish and enforce pricing governance and approval workflowCustomer Billing Oversight (Finance Liaison)Act as Finance lead and approval authority for billing disputes and customer creditsEstablish standardized processes and controls for dispute resolutionApprove non-standard credits and high-risk adjustmentsDevelop reporting on dispute trends, credit drivers, and resolution timelinesPartner with Customer Care leadership to improve billing outcomes and reduce repeat issuesControls, Compliance & Audit ReadinessDesign and enforce controls across pricing, billing, and creditsMaintain audit-ready documentation supporting all pricing and billing decisionsSupport FP&A with revenue analysis and reportingCross-Functional LeadershipPartner across Sales, Service Delivery, Customer Care, and FinanceAlign commercial strategy with financial outcomesDrive process improvements across Salesforce, billing, and ERP systemsImprove data accuracy, transparency, and operational executionBluebird is an equal opportunity employer.