GOVERNMENT ANALYST II

Government Analyst II

This position is located within the Bureau of Compliance of the Division of Condominiums, Timeshares, and Mobile Homes. This in-office position conducts professional analytical work in quality assurance and quality control, reviewing Division programs and processes to ensure accuracy, completeness, and compliance.

Your specific responsibilities include:

• Conduct QA/QC reviews of assigned Division programs and activities, including complaint intake, investigations, licensing, registration, and other regulatory functions, using established review procedures and criteria.
• Select cases or records for review independently or as assigned, consistent with established sampling methods and program priorities.
• Review records, cases, and related documentation for compliance with applicable statutes, rules, policies, procedures, and established performance standards, including accuracy, completeness, timeliness, consistency, and documentation requirements.
• Document QA/QC findings, identify deficiencies, and prepare recommendations for corrective action or improvement for management consideration.
• Communicate findings to appropriate employees and supervisors, as directed, and conduct follow-up reviews to determine whether identified deficiencies have been addressed.
• Collect, organize, and analyze QA/QC review results and related operational data to identify trends, recurring deficiencies, potential risks, and opportunities for improvement.
• Review relevant information and potential contributing factors and prepare recommendations for management consideration.
• Review assigned procedures, workflows, forms, and operational practices to identify deficiencies and opportunities to improve accuracy, efficiency, consistency, and regulatory compliance.
• Recommend potential improvements and assist with monitoring established performance indicators.
• Prepare individual QA/QC review reports, summaries, and cumulative quarterly reports documenting findings, identified trends, observations, and recommendations for review by the QA/QC Coordinator and Division leadership.
• Apply established QA/QC methodologies and sampling procedures.
• Maintain review criteria, checklists, tracking tools, and supporting documentation, and recommend adjustments to review procedures or tools as appropriate.
• Coordinate with Division employees and supervisors to obtain information, clarify QA/QC findings, and provide assistance regarding established review procedures and approved corrective actions or process improvements.
• Assist with special reviews, analyses, and projects as assigned by the QA/QC Coordinator or Division Director.
• Performs other related duties as assigned.

Knowledge, skills, and abilities required include:

• Knowledge of basic quality assurance, quality control, and operational review principles and practices.
• Knowledge of methods of data collection, organization, and analysis.
• Ability to understand and apply applicable statutes, rules, policies, procedures, and established standards.
• Ability to conduct QA/QC reviews and independently select cases or records using established methodologies, sampling procedures, and review criteria.
• Ability to review and analyze records, cases, processes, and data for accuracy, completeness, timeliness, consistency, and compliance with established requirements.
• Ability to identify deficiencies, recurring issues, and opportunities for improvement and develop recommendations for management consideration.
• Ability to organize information and prepare clear, accurate, and concise reports, findings, and recommendations.
• Ability to exercise sound judgment, maintain objectivity, and recognize matters requiring supervisory or management review.
• Ability to communicate effectively and establish and maintain professional working relationships with others.
• Ability to work independently, organize and prioritize assignments, meet established deadlines, and utilize Microsoft Office and other applicable software.

Minimum requirement: Experience in quality assurance, quality control, compliance, or program analysis within a regulatory or similar environment. Strong analytical, organizational, and written communication skills, including the ability to evaluate processes and prepare recommendations.