Shift Leader

Dunkin' Now Hiring: Immediate Opening for a Highly Skilled Shift Leader

Are you looking for a fun, dynamic work environment where your leadership skills can shine? Do you thrive in a team setting that values enthusiasm and a guest-first attitude? If so, Dunkin' has the perfect opportunity for you!

Join Dunkin', America's favorite all-day stop for coffee and baked goods, as a talented Shift Leader. You'll develop valuable skills in team coaching, operational excellence, and customer service while working with a loving and motivated crew. This role offers a chance to grow your career in the vibrant Food & Beverage industry with a brand known for quality and customer loyalty.

Key Responsibilities

• Coach and motivate crew members to deliver a delicious and friendly guest experience
• Set goals, assign jobs, and provide timely feedback to support a respectful team environment
• Communicate shift priorities, goals, and results effectively with your team
• Support training efforts and foster a positive, enthusiastic workplace culture

Operational Excellence

• Create and maintain a guest-first culture in the restaurant
• Ensure all Brand standards, recipes, and systems are executed accurately
• Resolve guest concerns promptly using Dunkin's recommended recovery process
• Maintain a safe, secure, and healthy work environment by following safety and sanitation guidelines

Skills and Qualifications

• Fluent in English with strong math and writing skills
• Experience in restaurant, retail, or supervisory roles preferred
• Basic computer skills and ability to lead a team effectively
• At least 18 years of age (where applicable); High School diploma or equivalent preferred

Location: Western Reserve


Ready to lead a passionate team and grow with Dunkin'? Apply now to become a dynamic Shift Leader and make every shift deliciously successful!