Senior Area Manager

Description

Key things that you want to know about this role :

Job Level : 2+ years’ experience will set you up for success in this role

Job Location : This important role supports our **Reserve at Hollywood (288 units multifamily) located in Atlanta, GA**

Position Type : Full-time and the ability to be on call to support our residents in emergencies

Pay Range : Starting at $60+K /YEAR -- we believe in a culture of transparency

About Us: Pivotal , ranked in the Top 50 Affordable Housing Developers in 2017-2024 , is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents.

We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

Position Summary

Leads day-to-day property performance through the site team and is accountable for financial results, occupancy, compliance, maintenance standards, resident experience and staff development. The Hollywood Senior Area Manager also directs the East Lake-inspired, resident-centered community-development initiative and supervises the Resident Services Coordinator.

Property Leadership and Resident Experience

· Own property occupancy, collections, delinquency, renewal and recertification results; establish action plans and verify execution by the Regional Manager.

· Maintain high customer-service standards; resolve escalated resident concerns, including survey, online-review and social-media issues.

· Communicate project status, emerging risks and corrective plans regularly to Regional leadership; implement company initiatives and best practices.

· Oversee move-out condition inspections, damage documentation and accurate, timely move-out processing through assigned staff.

Staff, Compliance and Physical Asset

· Lead daily team huddles and weekly individual coaching; address performance, scheduling, timekeeping, training and corrective action in partnership with HR.

· Ensure adherence to Fair Housing and applicable LIHTC, HOME, RD, HUD and other property-specific requirements; verify accurate files, income/rent limits, timely renewals and recertifications.

· Lead audit and inspection readiness, lender/agency reporting and timely, documented correction of deficiencies.

· Conduct regular physical property walks; oversee curb appeal, vacant-unit readiness, maintenance scheduling, work orders, emergencies, risk inspections and incident reporting.

· Identify capital needs, obtain quotes and coordinate approved vendors and repairs; ensure turnover checklists and move-in readiness.

Community Development and HSS Supervision

· Lead the Hollywood community-transformation vision and align programs with resident needs, stability, retention and quality of life.

· Directly supervise the Resident Services Coordinator; approve program priorities and expenditures within authority.

· Build and approve partnerships supporting employment, financial education, youth/family activities, food access, digital access and community safety.

· Hold a monthly Resident Services Coordinator performance meeting reviewing resident participation, referrals, partnerships, budget and outcomes; coordinate with Regional Manager and Leasing Specialist without turning Housing Stability Specialist into routine office coverage.

Requirements

· 5+ years of demonstrated multifamily operations and people-leadership experience

· Affordable-housing program knowledge

· Financial, Yardi, resident-service and maintenance-oversight skills.

· Prior management experience required

Performance Measures:

Occupancy, collections and delinquency, zero preventable past-due recertifications, renewals, turn time, work-order aging, inspection results, expense control, staff development and resident outcomes at Hollywood.

Full-Time Benefits :

• Eligibility for semi-annual merit increases: January and July
• Paid every Friday
• Quarterly Bonus Opportunities – Site team members are eligible for performance-based bonuses each quarter when key KPIs and property metrics are achieved, rewarding strong results and teamwork.
• Medical Coverage : Choice of two medical plans (PPO and HDHP) to fit your needs
• HSA Contributions : Company-funded contributions to your Health Savings Account (HSA) each year
• Dental, Vision & More : FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
• Retirement Savings : 401(k) plan with company match to support your future
• Time Off : Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
• Emotional Wellbeing : Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
• Professional Growth : Professional development assistance to support your career goals

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.