FRONT DESK SPECIALIST - FULL TIME

Job Description

Job Description

Description:

We Did It Again!

InterCommunity is a 2025 Healthcare Top Workplaces Winner!

VOTED by our incredible staff a TOP WORKPLACE for 12 YEARS — including 2025!

Join a Mission That Matters

InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike (FQHC LA) committed to providing accessible, compassionate care to everyone — regardless of life situation or ability to pay.

We offer same-day primary care and a wide range of behavioral health services across our community health centers in:

• 281 Main St., East Hartford
• 40 Coventry St., Hartford
• 828 Sullivan Ave., South Windsor

Our Addiction Services Division provides a full continuum of care, including:

• Primary care integration
• Residential detox and treatment
• Outpatient mental health and substance use services for adults and children
• Intensive outpatient programs
• Employment and community support
• Mobile crisis evaluations
• Judicial support services
• Social rehabilitation

Why Work With Us?

At InterCommunity, we believe your well-being matters — at work and beyond. That’s why we offer a comprehensive benefits package designed to support your health, financial security, and work-life balance.

All benefit- eligible employees of InterCommunity are eligible for Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short-Term Disability and Long-Term Disability. (A benefit -eligible employee is one who is schedule to work a minimum of 30 hours per week.). In addition, all employees may contribute to our 401k and those who meet eligibility and service requirements will receive the company contribution. Benefits are effective on the first day of the month following date of hire.

Our Benefits Include:

• Work Life-Balance-Flexibility, generous Paid PTO, and paid holidays.
• Health & Dental insurance - flexible contribution options that includes 2 HDHP w/ HSA enrollment option or non-HDHP at a minimal cost to employees.
• Voluntary vision coverage.
• Employer-paid Short-Term Disability, Long-Term Disability, and Basic Life & AD&D.
• Supplemental Life Insurance available.
• 401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked
• Career advancement opportunities in a supportive, mission-driven environment.

Summary:

InterCommunity HealthCare is currently seeking a Front Desk Specialist to join our team. The ideal candidate

will be responsible for a combination of administrative duties and Trauma-informed care. This role requires a

proactive, detail-oriented individual with excellent organizational and communication skills. The Front Desk

Specialist will ensure smooth operations of clients and patients and support healthcare professionals.

Essential Duties & Responsibilities:

As a Front Desk Specialist at InterCommunity HealthCare, you will be responsible for a variety of administrative

duties. This includes answering calls, verifying insurance coverage, scanning and indexing documents, and

assisting with patient care as needed.

• Greeting patients and clients.
• Answering calls and providing information to patients and healthcare professionals in a welcoming, trauma-informed manner.
• Maintaining schedule accuracy, including reminder calls, setting patients up with “MyChart”, accurate booking.
• Verifying insurance coverage, collecting co-pays.
• Billing and coding.
• Scanning and indexing medical records, correspondence, and other documents.
• Assisting with prior authorizations for medical procedures and treatments
• Maintain patient flow in the waiting area, ensuring everyone is checked in and out.
• Maintain the cleanliness of the waiting room between facility staff visits.
• De-escalate using a trauma-informed approach when required.
• Maintain accurate and up-to-date documentation of patient assessments, care plans, progress notes, and services rendered.
• Ensure compliance with regulatory requirements and healthcare policies and procedures.
• Adhere to all federal and state regulations and guidelines.
• Always maintain patient confidentiality.
• Perform other duties as assigned.

Schedule:

Monday, 10:30 am - 7:00 pm, Tuesday - Friday, 7:30 am - 4:00 pm

Education &/Or Experience:

• Strong organizational and communication skills.
• Ability to work well in a team-oriented environment.
• Knowledge of medical terminology, procedures, and medications.
• Proficiency in using electronic medical records and other healthcare software.
• High school diploma or equivalent.
• Administrative Medical Assistant or Billing and Coding background preferred.
• At least 2-3 years of experience working in a community health setting preferred.
• Bilingual English to Spanish preferred.