Restoration Operations Manager

Restoration Operations ManagerA well-established property restoration company in Eugene, Oregon is hiring a Restoration Operations Manager to run day-to-day production across water mitigation, fire and smoke, mold, and contents work. You'll lead the project managers, supervisors, crew chiefs, and technicians, keep crews scheduled and jobs profitable, and set the standard on quality, safety, and documentation. If you're a proven restoration leader who knows how to run a 24/7 emergency operation and grow a team, this is a long-term career move.Key ResponsibilitiesLead daily operations for the mitigation and restoration division, including water, fire and smoke, mold, and contents workManage, hire, train, and develop project managers, supervisors, crew chiefs, technicians, and production support staffOversee crew scheduling, dispatch, and resource allocation for people, vehicles, equipment, and materials in a 24/7 emergency operationOwn job costing, budgets, and gross margin, and track production metrics and KPIs against company goalsReview scopes, Xactimate estimates, and job files for accuracy and compliance before billingRun quality control through job site inspections, audits, and ride-alongs, and enforce IICRC standards and company SOPsEnsure compliance with federal OSHA, Pacific Northwest (PNW) state safety and labor regulations, EPA, and carrier and TPA program requirementsServe as the senior escalation contact for property owners, insurance adjusters, TPAs, and referral partnersKeep fleet, equipment, and inventory maintained, tracked, and ready to deployMake sure job records stay complete and current in DASH, MICA, Xactimate, or similar systemsDevelop and improve processes to raise productivity, job cycle times, and customer satisfactionLead the on-call management rotation for after-hours emergenciesRequired Qualifications and Credentials5+ years of restoration industry experience, including 2+ years in a management role leading project managers, supervisors, or crewsHands-on knowledge of water mitigation, structural drying, fire and smoke, and mold remediationProficiency in Xactimate and restoration job management software (DASH, MICA, or similar), plus Microsoft OfficeProven experience with job costing, budgets, and profitability, and with reading financial reportsWorking knowledge of insurance claims, carrier and TPA guidelines, and adjuster communicationStrong leadership, communication, and problem-solving skillsA valid driver's license is required; driving to job sites is an essential function of the role, and the driving record must meet company insurance requirements.IICRC WRT, ASD, and AMRT preferred (FSRT a plus); reconstruction experience a plusWhy Join$75,000 to $100,000 per year depending on experience plus performance bonus.Company vehicle for work use (or mileage reimbursement, depending on location)Company offered benefits: standard package available.Paid certifications and trainingGrowth opportunity: future growth opportunities available.Keywords: restoration operations manager, operations manager, mitigation operations manager, mitigation manager, production manager, restoration manager, branch manager, general manager, restoration leadership, water mitigation, fire restoration, mold remediation, contents, job costing, gross margin, P&L, KPIs, Xactimate, DASH, MICA, IICRC, WRT, ASD, AMRT, insurance claims, adjusters, TPA, 24/7 emergency services, disaster restoration, property damageAll qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.