Quality Operations Manager

Job Description

Job Description

Title of Role: Quality Operations Manager

Department: Quality

East West Tea is seeking a talented, passionate, and experienced Quality Operations Manager to join our Quality team! 

The Quality Operations Manager will maintain excellence in manufacturing, ensuring that products meet established quality standards and regulatory requirements. Responsible for implementing and improving quality and food safety systems, monitoring performance, and driving continuous improvement initiatives. 

WHO WE ARE:

We are the well-being company that exists to inspire and enhance everyday life through trust and good will. Our guiding principles, beliefs, and philosophies shape our identity. They are the essence of our culture and define how we do what we do.

We are Intentional – we chose to lead with positive intent. Mindful – we are present and aware of how we show up in the world. People – we value and respect all people and communities. Authentic – we are real and transparent with everything we do. Committed – we are committed to quality products while sustaining our planet. Trust – we consistently align our words with our actions. 

OUR INVESTMENT IN YOU:

• We have exceptional wellbeing-focused benefits including health, dental, vision and alternative care, life and disability insurance, retirement, paid time off, company picnics, social activities, and a surprise every so often! Who doesn’t love a surprise? 
• This position is located in Eugene, Oregon 
• We work in a LEED certified facility which prioritizes the planet in our daily operations and optimizes our employee experience while at work. 
• We prioritize sustainability as a business by embedding it into our values, our strategic priorities, our decision-making, and our resource allocations.
• Our Nourish Market provides employees subsidized healthy lunch and snack options.
• We commit to our purpose in every aspect of our culture. 
• We have employees that are committed to “Doing Good” in our community and around the world.
• We are a growing company with products that customers love. 
• We believe in investing in you and your growth and development. 

WHAT YOU’LL OWN:  

Quality Management System 40% of time

• Creating and updating procedures, policies, and standards for quality assurance, control, and compliance
• Maintain and verify QMS programs which impact Food Safety and Quality including, but not limited to Food Defense, Process Control, CAPA, Internal Audit, Nonconforming Materials, and Foreign Materials Control
• Effectively partner with Manufacturing to ensure all relevant records and reports are accurate, up-to-date, and easily accessible for product compliance

Continuous Improvement 40% of time

• Identifying opportunities to enhance product quality, improve processes, and reduce defects
• Partner with departments like production, engineering, and customer service to resolve quality issues and implement corrective actions
• Regularly inspecting products, processes, and facilities to ensure compliance with quality and food safety standards and regulations (including GFSI, ODA, Customer Kosher, Organic, and FDA audits)
• Ensure equipment qualification/ validation procedures are available, current, and adhered to

Leadership and Team Development 20% of time

• Keeping up-to-date with industry standards, legal requirements, and customer expectations
• Design, deliver, and document operational quality training to Quality and Production personnel involved with direct product handling
• Lead and mentor direct reports by providing resources, coaching and staffing support

WHAT YOU KNOW AND HAVE EXPERIENCED: 

• Bachelor's Degree in biological sciences, food science, chemistry or a related field 
• PCQI certified
• 5 years of experience within the dietary supplement, food, drug, medical or related regulated industry
• Minimum 2 years of direct people management or team leadership experience in a regulated quality environment
• In-depth knowledge of 21 CFR Part 111 (dietary supplement cGMP) and 21 CFR Part 110/117 (food cGMP/ FMSA)

YOU’LL BE A GREAT FIT:

• Strong critical thinking ability to navigate and solve complex problems
• Solid work ethic, self-starter, and result-oriented
• Natural ability to develop strong, trusting relationships
• Enjoys collaborating with cross-functional partners
• Responsible and a high degree of ownership
• Thrives in an ever-changing work environment
• Effectively managing a multitude of work responsibilities
• Balances attention to detail and swift execution

WHAT WE DO:

We manufacture Yogi and Choice Organics  brand products. Yogi has over 40 tea blends made from 140 exotic spices and botanicals sourced from 100% non-GMO growers around the globe. These herbal, green, and black teas are formulated for delicious taste and healthful benefits. Choice Organics offers a collection of organic traditional tea, herbal tea, and unique, flavorful organic tea blends. Choice teas are sourced exclusively from 100% organic and non-GMO growers around the world and are beautifully balanced to perfection for a full-flavored taste experience.

East West Tea Company is an equal opportunity employer. We value and respect each person's individuality and unique talents. We honor diversity and inclusion. The strength of our people and our guiding principles contribute to East West Tea's leadership and continued success in the natural tea category.