Community Manager

Tribeca, 8 Asbury Pl, Houston, TX 77007, USA Description Want to interview with the hiring authority? Before applying, please complete our brief Culture Index survey. This helps us understand how you work best and ensures alignment with the role and our culture. At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team. Morgan Core Values Self-Starters In it to win it We take initiative Be accountable One Morgan We are team players We are inclusive No Drama We Get it Done We are reliable We are effective Raise the Bar We learn from our mistakes We strive to improve Hold ourselves to high standards Keep on Truckin’ Embrace challenges & be optimistic We are resilient Choose positivity We are level‑headed Reputation is Earned Daily Do the right thing We are honest and have high integrity We make good decisions We attract and retain top talent by offering full‑time team members a comprehensive range of benefits designed to support their well‑being and success: Training Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care) Health Savings Account Voluntary Life Insurance Long‑Term Disability Insurance Company Paid Life Insurance Company Paid Short‑Term Disability Insurance 401K (Traditional & Roth) with Company Match Employee Assistance Program Vacation Sick Floating Holiday Holiday Schedule Referral Bonus Program Leasing commissions, Renewal commissions, and Quarterly Bonus Program How does Morgan Group benefit you? Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential. What You’ll Do Essential Job Functions Manage the day‑to‑day operations of the community to achieve the highest level of professionalism by all team members in the office and on the community. Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook. Adhere to all Fair Housing laws. Operate the office in a professional, clean, uncluttered and well‑staffed manner. Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard. Supervise the Office Team Members. Supervise, with the assistance of the Lead Maintenance, the Service Team Members. Create, maintain and encourage excellent resident relations. Promptly attend to and resolve resident comments, concerns and/or complaints. Require all team members to be professional and friendly to the residents while adhering to MORGAN’s standards of non‑fraternization. Maintain and/or create a resident renewal program. Create a sense of community with the residents and the community. Supervise the service team of the community. Meet daily with Lead Maintenance. Monitor the timely completion of all service requests. Identify and direct the Lead Maintenance to schedule projects such as filter change, power washing, etc. Monitor and perform annual inspections required by the City, County or State. Keep all required permits for operating the community such as pool, spa, elevator, sign etc. current. Maintain and manage the financial responsibilities of the community. Adhere to the community budget and report variances. Prepare monthly financials as directed by the Regional Property Manager. Provide additional financial information to owners and/or MORGAN senior management team. Assess the move‑out condition of apartments to prepare the final account statement. Prepare and submit annual budget data to the Regional Property Manager. Manage accounts payable processing in a timely and prudent manner. Manage and monitor all rental collection on the community. Collect rent in a timely basis per the lease contract. Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite. Ensure compliance with community policies and lease agreements. Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings, etc. Responsible for all personnel issues on the community. Recruit, interview, hire, counsel, promote and terminate team members with the assistance of HR. Monitor daily work and professional growth of all team members. Schedule and monitor vacation, holidays and sick time for team members on the community. Ensure all team members comply with MORGAN’s dress code. Complete meaningful annual performance reviews with all team members. Ensure required training is completed by all team members. Comply with all training requirements set forth for this position. Manage, create and monitor the marketing of the community. Drive qualified traffic to the community. Know the community’s market including nearby businesses, hiring trends, new construction and other relevant factors that could impact occupancy and/or income. Provide marketing ideas and a fresh approach to achieve the goals set by the budget, Regional Property Manager, marketing team and/or owner. Perform all essential job functions on the Assistant Manager and Leasing Consultant job descriptions as business dictates. Non‑Essential Job Functions Other tasks as assigned by your supervisor, not listed as essential job functions. Physical Requirements Will need to be on feet 33% to 100% of the time. Will need to perform lifting and carrying of weights up to 50 lbs; heavier items may require assistance. Perform routine office duties such as filing, lifting light items (10‑25 lbs occasionally) and handling supplies. Use personal protective equipment as required (e.g., back brace, gloves, eye protection). Vision Requirements Must read and review reports, view computer screen and various correspondence. Need frequent vision to see small details and beyond arm’s reach. Hearing, Speaking and Written Requirements Receive and give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc. Communicate in writing to residents, staff, vendors, corporate and prospects. Ability to read, write and understand English. Driving Requirements Use personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities. Respond to after‑hour emergencies occasionally. Must have valid driver’s license, insurance and car registration. Must be indoors 100% of the time with occasional outdoor work during all weather conditions. May need to wear protective equipment such as N‑95 mask, rubber gloves and eye protection when handling paint fumes or solvents. Qualifications Education High School or better. Associates or better. Bachelors or better. Experience Minimum 3 years of experience as a residential Community Manager (preferably 300+ units). Proven experience in: Interaction with co‑workers, supervisors, guests, vendors, contractors and the public in a professional manner. Above‑average organizational and verbal skills. Accurate intermediate mathematical functions. Strong customer service and marketing skills. Preferred experience in: Lease‑Up Public Facility Corporations (PFC) housing model Entrata Licenses & Certifications Certified Apartment Manager, Accredited Residential Manager. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr