Bilingual Assistant Community Manager

Description Works with Property Manager in developing integral team that effectively sells the quality and professionalism if the organization. Inspects property common areas, apartment units and grounds on a regular basis. Offers recommendations to management regarding improvements to the overall operation of the community. Demonstrates an interest in and understanding of financial and operational reporting requirements. Collects all rent payments from both current and previous residents. Makes daily community deposits in regards to rent collections and any other miscellaneous income. Assists in the processing, monitoring and recording of purchase order invoices into Budget Control Log. Distributes non-payment notices to all delinquent residents and completes follow-up activity in regards to non-payment of rent, or eviction proceedings. Maintains general working knowledge of state laws in regards to the collection of delinquent accounts. Inputs daily resident information from walk-in traffic, move-ins, move-outs, apartment conditions, etc. Assists Property Manager in ensuring that all leases and addenda are completed accurately in regards to addresses, names, rates, etc. Maintains all current and previous resident files. Supports overall marketing efforts and offers input and suggestions in regards to promotions, advertisements, rate increases, etc. Assists in various leasing activities as required. Maintains up-to-date knowledge of market and competitive properties. Assists Property Manager with renewals of existing residents. Represents company in a professional manner at all times. Assists overall team effort through effective leadership. Analyzes concerns associated with apartments that are slow to lease and offers recommendations. Assumes supervisory responsibilities and management of the property in the absence of the Property Manager. Understands and complies with Fair Housing laws and standards. Assists in the handling of resident service requests and various concerns as required. Conducts follow-up activity as needed to establish and maintain positive resident relations. Assists with and attends community sponsored resident functions and activities. Assists in creating monthly newsletter. Attends and participates in training classes and seminars as requested. Maintains open communication with Property Manager and Maintenance Supervisor. Transports residents or prospective residents via motorized vehicle on property grounds; runs errands as necessary. Performs other related duties as assigned or requested. Requirements Minimum Education: High School Minimum Experience: 1 Year Must be Bilingual in Spanish/English Minimum Field-of-Expertise: Supervisory experience, excellent communication, organizational skills, and computer literacy/word processing skills Preferred Education: Bachelor\'s Degree Preferred Experience: 2 Years Preferred Field-of-Expertise: Strong customer service orientation, with good decision-making ability and a professional image Competencies Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and within budget. Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Change Management - Monitors transition and evaluates results. Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans. Leadership - Inspires and motivates others to perform well; Gives appropriate recognition to others. Physical Demands Occasionally required to sit. Occasionally required to walk. Occasionally required to use hands to finger, handle, or feel. Occasionally required to reach with hands and arms. Occasionally required to talk or hear. Occasionally required to bend, lift or climb Occasionally required to lift light weights (less than 25 pounds) Occasionally required to lift moderate weights (25-50 pounds) Occasionally required to lift heavy weights (50 pounds or greater) Finger dexterity required. Hand coordination required. Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus #J-18808-Ljbffr Carmel Creek