Quality Control Analyst - UT, AZ, TX or CO (In Office)

Quality Control Analyst

The Quality Control Servicing department within EML functions as a first line of defense, performing independent and objective reviews of the sub-servicer's processes and regulatory compliance to determine the effectiveness of internal controls in managing compliance and procedural risks.

A QC Analyst primarily conducts detailed audits of servicing functions to ensure accuracy, completeness, and compliance with internal policies, regulations, and investor guidelines. Responsibilities include performing audits for internal policies, risk controls and regulatory quality control to ensure compliance. Validates standards, measures performance and determines compliance with, which includes monitoring trending, reporting and ensures that department/division guidelines are being met.

This is an in office role that can be located in Midvale, UT, Phoenix, AZ, Denver, CO or The Woodlands, TX.

Core responsibilities:

• Conduct audits: Perform advanced reviews of mortgage loans.
• Review loan documentation
• Ensure compliance: Verify that loan files and processes adhere to federal, state, and investor regulatory guidelines as well as internal policies and procedures.
• Identify and report issues: Document and report errors, discrepancies, and potential risks or workflows.
• Collaborate on corrective actions: Partner with Mortgage Oversight and management to develop and implement action plans for identified issues.
• Document quality data: Prepare reports for management and document trends and error rates.
• Maintain expertise: Stay current on i-achieve assignments, Investor and regulatory updates.

Key activities and skills:

• Collaborate with teams: Participate in meetings, training, and feedback sessions. Demonstrate strong teamwork ethics and work respectfully with production, processing, underwriting, and compliance teams.
• Generate reports: Prepare daily, weekly, and monthly reports summarizing findings and metrics.
• Manage workflow: Balance multiple priorities and meet deadlines while maintaining accuracy and attention to detail.
• Utilize systems: Use loan origination systems, servicing systems, audit system and other tools to input data, perform audits, and document results.
• Use AI-powered tools to streamline workflows and reporting.

Qualifications:

A successful QC Analyst will have a strong understanding of mortgage servicing processes, including regulations and guidelines from FHA, VA, Fannie Mae, and Freddie Mac.

Key qualifications include:

• Minimum 2+ years of experience in mortgage servicing or default servicing.
• Strong audit, research, analysis, decision making and problem resolution skills.
• Excellent written and verbal communication skills for reporting findings and collaborating with teams.

Education and experience:

Experience: Requires some college or at least 2 years of experience in mortgage quality control preferred; prior loan servicing or default servicing experience may substitute.

Technical and regulatory knowledge:

Mortgage process: Deep understanding of the end-to-end mortgage servicing process.

Guidelines and regulations: Familiarity with agency guidelines (FHA, VA, Fannie Mae, Freddie Mac) and federal/state regulations such as RESPA, TILA, Reg B, Reg Z, and HMDA.

Software: Proficiency in ACES or other audit based system preferred.

Skills and abilities:

• Attention to detail: Exceptional accuracy and thoroughness when reviewing documentation.
• Analytical mindset: Ability to interpret data, identify risks, and detect potential regulatory failures.
• Systems thinking: Understand how one error can impact related processes or outcomes.
• Communication: Strong written and verbal communication to convey findings clearly.
• Problem-solving: Proactive approach to identifying and resolving issues efficiently.
• Time management: Strong organizational skills to manage multiple audits in a fast-paced environment.
• Teamwork: Ability to work independently while collaborating effectively with cross-functional teams.

Salary Range: $37.50 to $40.85 depending on experience.

Benefits :

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products