Front Desk Agent
YOTEL New York City
Job Description
Job Description
YOTEL Miami is seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for the hospitality industry. The Front Desk Agent will manage reservations, assist guests with inquiries, and contribute to a positive guest experience at our hotel..
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications through various channels.
- Provide information about hotel amenities, services, and local attractions.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Process payments, deposits, and other guest transactions accurately.
- Conduct night audits as required, ensuring all financial transactions are balanced.
- Collaborate with housekeeping, Engineering, and Security teams to ensure guest needs are met.
- Uphold high standards of cleanliness and organization at the front desk area.
- Perform other duties as assigned by management.
Vacancy posted more than 2 months ago
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