Case Manager - LBSW, LLBSW

Position: Case Manager
Reports To: Clinical Supervisor
FLSA: Exempt
Pay Grade: E5

Position Summary:
The Case Manager is responsible for providing comprehensive case management services, conducting educational lectures, and supporting clinical staff with various tasks. This role involves maintaining accurate case records, coordinating access to necessary services, and assisting with aftercare planning and referrals. The Case Manager also actively participates in clinical reviews, staff meetings, and professional development activities.

Essential Responsibilities:

• Conducts didactics/educational lectures
• Advises clients individually or in group on issues related to risk prevention, diagnostic screenings, and community resources that improve social determinants of health outcomes
• Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
• Assist clients in determining the steps needed to take in order to gain access to treatment services and support the client with identifying and adequately addressing barriers
• Provide clinical services to screen, assess, and determine appropriate level of care
• Assess social needs of program participants and provide resources to the extent possible for the client to utilize when in the community
• Assist clients in locating, joining, and finding means to participate in self-help/support groups such as NA, AA and Celebrate Recovery.
• Maintain case records in accordance with Harbor Light standards
• Coordinate and facilitate access to healthcare, social services, housing, financial assistance, and other support systems
• Assist with aftercare planning and referrals
• Participates in the review of all clinical issues, activities and program policies and procedures
• Attends all clinical staff meetings, and team conferences
• Participates in educational courses, seminars, workshops, current literature and in-service meetings to enhance treatment skills
• Establish and maintain professional and timely documentation in the electronic medical records system. The case manager is responsible for his/her own documentation and is expected to review, correct, and seek assistance to ensure compliance.
• Maintain a working knowledge of current trends and developments in substance use disorder and co-occurring disorders by reading relevant materials and participating in continuing education seminars, webinars and other in-service training when offered.
• Perform other duties as assigned

Qualifications:
Education/Experience:

• A bachelor's degree in social work or an equivalent comparable human services field is required
• Experience in case management preferred
• Experience with mental health and/or substance abuse populations preferred

Skills, Knowledge & Abilities:  
Ability to determine needs and to work with multi-problem individuals

• Ability to develop rapport, trust and confidence in client relationships
• Must possess good communication and teamwork skills
• Strong organizational skills
• TB Test and police clearance required
• Authorization to work within The United States

Computer Skills:

• Excellent computer skills required
• Experience using electronic medical records systems preferred

Certificates and Licenses:  

• Complete Safe From Harm training, and keep current as needed
• Must possess MCBAP credential (CADC, CADC-M, CAADC) or have an approved Development Plan within 30 days of hire date
• Valid Michigan Chauffeur License and approved by The Salvation Army MVR

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Average Daily Physical Requirements	Frequency
Work in stationary position	2 to 5 hours
Move about work area	2 to 5 hours
Use hands/fingers to handle or feel	More than 5 hours
Reach with hands and arms	2 to 5 hours
Climb (stairs/ladders) or balance	None
Bend, stoop, kneel, crouch, or crawl	Less than 2 hours
Communicate with others	More than 5 hours
Detect flavors or smells	None
Move objects up to 30 pounds	None
Visual acuity	More than 5 hours
Read and understand written word	More than 5 hours
Drive or travel	Less than 2 hours

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Average Daily Environmental Conditions	Frequency
Environment: No exposure to extreme heat, cold, noise, chemicals or hazardous equipment.	None
Medical Environment: Exposure to body fluids, radiation, medical equipment, solvents or chemicals.	None
Noise: Exposure to constant or intermittent extreme sounds.	None
Temperature: Exposure to extreme heat or cold either indoors or outside.	None

In addition:

EMPATHY: Ability to identify with or be sensitive to the feelings and experiences of others.

RELIABILITY: Ability to be dependable , trustworthy , and committed to doing the best job possible and completing work in a timely and consistent manner.

CUSTOMER SERVICE: A desire to serve others by focusing efforts on listening and responding effectively to questions, providing services, and evaluating customer satisfaction.

COMMUNICATION: Ability to effectively receive and express ideas, both written and verbal; using clear and concise vocabulary and active listening skills.

TEAMWORK: Effectively interacts with people by being able to share and receive information that supports team goals.

This job description does not list all duties of the job. Employees may be asked by management to perform other duties as needed. The Salvation Army reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon The Salvation Army’s at will employment status. Reasonable accommodation may be made to enable individuals to perform essential functions. The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.