Medical/Dental Receptionist

Job Description

Job Description

Position Summary:

The Receptionist is a key member of our specialty practice, serving as the first point of contact for patients, referring offices, and vendors. This position is responsible for ensuring a professional and welcoming experience while handling administrative duties such as scheduling, patient intake, insurance verification, and communication with healthcare professionals. The ideal candidate is detail-oriented, compassionate, organized, and capable of multitasking in a fast-paced clinical environment.

Primary Responsibilities:

• Greet patients and visitors warmly, ensuring a professional and pleasant first impression

• Answer multi-line phones, direct calls appropriately, and respond to inquiries from patients and referring dental offices

• Schedule and confirm appointments using medical practice management software

• Verify insurance eligibility and benefits prior to appointments

• Collect co-pays, balances, and necessary paperwork at check-in and check-out

• Input and update patient information accurately into the electronic system

• Communicate with referring providers to coordinate patient care

• Prepare and send patient correspondence, referral letters, and post-visit reports

• Maintain HIPAA-compliant patient records and confidentiality

• Assist with general office tasks such as scanning, faxing, filing, and mail distribution

• Support clinical team with patient flow and administrative needs as necessary

• Ensure the reception area is clean, organized, and welcoming at all times

Qualifications:

• Bachelors Degree

• No prior experience needed

• Excellent communication, interpersonal, and problem-solving skills

• Strong attention to detail and ability to multitask

• Professional demeanor and a team-oriented attitude

• Ability to maintain patient confidentiality and adhere to HIPAA guidelines