Account Supervisor

PANBlast (formerly BLASTmedia, now a division of PAN) is a specialized PR firm serving B2B software clients nationwide. As a PANBlast team member, you'll join a group of smart, driven PR professionals. Our culture fosters an environment where people want to do their best, learn from each other and celebrate successes together. Taking initiative and striving to better ourselves personally and professionally is important.

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

As an Account Supervisor (AS) at PANBlast, you will serve as the day-to-day contact across your client portfolio, media strategist and team lead on accounts while staying on the leading edge of new tactics, strategies and the evolving media landscape.

Job Location: we are a remote-first agency with shared office space in Indianapolis and Chicago. Eastern or Central time schedule required.

WHAT YOU'LL GET TO DO

• Act as a key point of contact for clients, and develop relationships by participating in client calls, leading strategy, offering proactive counsel, advising on media opportunities and participating in story-mining sessions with spokespeople to develop thought leadership angles.
• Execute PR campaigns for B2B SaaS and tech clients, securing earned press coverage, drafting spokesperson and corporate communication and executing awards and speaking programs.
• Attain goals on specific client metrics and OKRs, like number of pieces of coverage, wish list wins, announcement success, crisis comms response, etc.
• Partner with agency leadership on account strategy, delegating and ensuring execution of daily tasks such as pitching, pipeline development, content development, speaking/awards delivery and submission, workflow updates, influencer research, reactive opportunities, etc.
• Review deliverables and offer feedback to the team, particularly on pitches, media lists, content and client communication
• Participate in and oversee client reporting, ensuring reporting reflects client work clearly and effectively
• Assist in ensuring the team is delivering a high level of client service by:
• Monitoring program activity and timelines weekly to ensure key initiatives are on track and deliverables are met
• Anticipating and addressing client needs and questions by offering proactive counsel and recommendations
• Ensuring the team is regularly meeting deadlines to "stay a step ahead" of the client
• Proactively flagging any account/team challenges to your Director/VP/SVP
• Contribute to the agency's organic growth by listening for client signals for upsells such as additional content, original research and PAN Global's integrated marketing services and flagging to the Director/VP/ SVP
• Meet regularly with your teammates to troubleshoot account challenges, check in on deliverables and provide mentorship/direction

WHAT YOU'LL NEED

• Minimum of 5 years of prior work experience in PR and/or media relations; experience managing/mentoring junior team members a plus
• Prior experience leading media relations and thought leadership strategy required
• A proven track record of securing top-tier earned media coverage
• The ability to work both independently and as part of a team
• Experience working efficiently in a fast-paced environment while managing multiple projects simultaneously
• Exceptional writing and editing skills, with a command of grammar and AP style
• A passion for storytelling and asking questions
• Excellent time management skills

WHAT WILL MAKE YOU STAND OUT

• Experience working at or on behalf of a SaaS or other B2B technology brand
• Examples of press coverage you've secured in B2B national media
• Experience ghostwriting on behalf of executives
• Unique perspectives on how to adapt PR campaigns given the rapidly changing landscape
• Agency experience

WHAT WE HAVE TO OFFER

• Energetic, collaborative environment
• FlexTime PTO policy
• HyFlex work environment & opportunities to work fully remote
• FREE FRIDAYS (generally no internal/external meetings, get your work done early & enjoy your weekend)
• 13 paid holidays + winter holiday shutdown
• $200 wellness reimbursement each calendar year
• 401K matching, health insurance (medical/dental/vision), employer-sponsored life, disability, and AD&D insurance, and 12-16 weeks fully paid parental leave
• Free wellness services and support through CuraLinc xhyhwjd Employee Assistance Program
• Consistent, ongoing education opportunities and mentorship: structured onboarding programs, comprehensive career curriculums, cohort group learning, dedicated career coaches, lunch & learns, external and internal industry expert speakers
• Regular volunteer, social and DEIB events or agency initiatives

WHAT WE'VE BEEN UP TO

• Named one of Indiana's Best Places to Work for nine years running (2025 included)
• Named a Top Workplace for Remote Work 2024-2026
• Vendry's Top PR Agencies for 2024
• 2023 Inc. Best Workplaces
• Media Relations category winner for 2023 PR Daily Top Agencies
• Named one of PRNEWS' Agency Elite Top 100 in 2022 and 2023
• Named Leader in First G2 Grid for PR Firms in 2023 and currently ranks as top PR agency on G2
• AdAge 2022 Best Place To Work award winner
• Named PR Agency of the Year by the US Agency Awards in 2022
• Named one of Inc. 5000 Fastest-Growing Private Companies in 2022
• Named Best Large Agency of the Year by the US Agency Awards in 2021
• Named B2B Agency of the Year in 2021 by Bulldog Reporter
• Named PR Agency of the Year in 2021 by Business Intelligence Group
• Winner of Powderkeg Culture Awards and multiple nominations for TechPoint's MIRA Exceptional Employer of the Year
• Agency podcast SaaS Half Full was named Top 100 marketing podcasts
• Top 20 technology agencies in the US (based on revenue)