Staff Social Strategy & Operations Manager

Role Description

You'll own ClickUp's social strategy and build the systems to execute it at scale. You deeply understand what wins on each platform: the formats, the hooks, the timing, the tone. But you're not just a strategist who hands off a plan. You build AI-powered workflows and automation to operationalize your strategy so it runs continuously, learns from data, and scales beyond what any team could do manually. You're a social-native operator who builds systems, not an engineer who dabbles in social.

Responsibilities

• Own platform-native social strategy across X, LinkedIn, TikTok, and emerging channels: define ClickUp's voice, format, and engagement approach tailored to each platform.
• Develop and execute content and engagement strategies that drive measurable growth in reach, engagement, and audience quality.
• Identify trends, conversations, and cultural moments worth engaging with, and move fast enough to capitalize on them.
• Build AI-powered systems and automated workflows to execute social strategy at scale: monitoring, engagement, response, and content distribution.
• Create feedback loops between social performance data and strategy; use signals to iterate on content creation and distribution.
• Own proactive engagement: identify and engage relevant conversations, mentions, and opportunities using AI-powered monitoring and automated response workflows.
• Develop automated systems that handle routine engagement while escalating high-value or brand-sensitive conversations to humans.
• Own execution end-to-end: strategy through measurement, with clear accountability for outcomes.
• Partner with content creators, influencer team, and brand to ensure systems amplify their work.
• Establish and report on social growth KPIs with clear attribution.

Qualifications

• 5-7+ years in social media strategy with demonstrated expertise in platform-native content and engagement strategy.
• Proven track record of growing social presence with strategic intent.
• Strong creative taste and editorial instinct for what resonates on social.
• 2+ years building AI-powered systems and automated workflows to scale social execution.
• Technical fluency: comfortable with APIs, automation platforms (Zapier, Make, custom).
• Strong strategic thinker who takes things from 0 to 1 independently.
• Data-obsessed: builds dashboards, runs experiments, iterates based on signal not gut.

Requirements

• Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work.
• If you think ClickUp is the company for you, we encourage you to apply!

Benefits

• At ClickUp, we assess every candidate based on the potential impact they can have.
• We hire the best people for the job and support each person’s journey to build their boldest career.