Insurance Account Support Representative

Job Description

Job Description

Insurance Account Support Representative

Location: Quad Cities Area (Hybrid after training)

A growing insurance agency is seeking an Insurance Account Support Representative to join its service team. This is a great opportunity for someone who enjoys building relationships, solving problems, and helping customers understand and manage their insurance coverage. In this service-focused role, you'll support existing policyholders by answering questions, processing policy changes, coordinating with carriers, and delivering a high level of customer care throughout the life of their policies. This is a service-focused position, not a sales role. You'll support existing policyholders by answering questions, processing policy changes, coordinating with carriers, and ensuring customers receive outstanding support.

What You'll Do

• Serve as a primary point of contact for policyholders regarding coverage, billing, claims questions, and policy changes
• Process endorsements, renewals, and policy updates
• Coordinate with insurance carriers to obtain information, documentation, and approvals
• Review policies for accuracy and completeness
• Document customer interactions and maintain accurate records
• Assist customers by explaining coverage options and policy details in an easy-to-understand manner
• Communicate with clients through phone, email, and other digital channels
• Partner with internal teams to ensure excellent customer service and timely resolution of requests

Why Consider This Opportunity?

• Established and growing insurance organization
• Collaborative team environment
• Strong training and onboarding program
• Hybrid work flexibility after training
• Opportunity to make a direct impact on the customer experience

Apply today or call our team to learn more: View phone number on us.fitly.work!

What We're Looking For

• Property & Casualty Insurance License (active or previously held)
• Prior experience in insurance customer service, account management, policy servicing, or agency support
• Strong communication and relationship-building skills
• High attention to detail and accuracy
• Ability to prioritize work in a fast-paced environment
• Comfortable learning new technology and working across multiple systems

Preferred Experience

• Independent insurance agency experience
• Experience supporting multiple insurance carriers
• Personal lines insurance knowledge
• Background handling policy servicing, renewals, and member/client support