Member Experience Coordinator

Small Door is a membership‑based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We provide exceptional care, 24/7 telemedicine, and transparent pricing, delivered with modern hospitality in spaces that are stress‑free for animals and staff. Our flagship location opened in Manhattan’s West Village in 2019 and we have expanded across the East Coast with operations in New York City, Boston, WashingtonDC, Maryland, and Virginia, with further expansion planned for 2026. What You’ll Do Oversee the scheduling system and wait times for all members Manage calls, emails, and additional communications Serve as the source of knowledge for members by answering questions and sharing information Deliver all billing communications during visits Seek out feedback and communicate it to the proper channels Maintain a clean, welcoming, and on‑brand environment in our practice Bring hospitality and service to the forefront of our business Find solutions for our members Work with members to ensure smooth experiences Monitor and manage the practice by anticipating needs and serving our members Who You Are 2+ years working in a hospitality‑focused role (vet‑med experience is a plus) Self‑motivated, team‑player, excellent communicator, detail‑oriented, and customer‑service‑oriented Can connect with others and exudes empathy and compassion Must be willing to work flexible/non‑traditional hours, including weekends Can lift up to 25 lbs on occasion Available to work 40 hours a week, including one weekend day (schedule is four 10‑hour shifts) Passion and love for animals (especially cats and dogs) Proficient with computer skills; familiarity with Slack is a plus What You’ll Get Competitive salary Health, dental, and vision insurance 401(k) with 4% company match Upward mobility and growth opportunities Generous paid‑time off, parental leave, and company‑wide holidays Commuter benefits and a monthly Health & Wellness stipend Discounted veterinary care for your loved ones Opportunity to make a real impact on the people around you A collaborative group that lives our core values and has your back Small Door is proudly committed to creating a diverse, inclusive, and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities. #J-18808-Ljbffr