Phlebotomist

Job Summary / Purpose Collects blood samples from inpatients and outpatients. Identifies samples which have been incorrectly collected or processed. Processes physician orders for laboratory testing. Represents the laboratory in a professional manner to patients, hospital staff and medical staff. Department Description The laboratory teams at Samaritan Health Services have responsibilities for testing samples that may include blood, body fluids and tissue to aid in diagnosis of diseases, illnesses or conditions that may need medical attention. Lab tests are processed for hospital inpatients and emergency room patients twenty four hours a day. In addition, testing is performed on outpatient and clinic specimens. All Samaritan Health Services labs are licensed by the U.S. Centers for Medicare and Medicaid Services - the Clinical Laboratory Improvement Amendments Act (CLIA), and accredited by the College of American Pathologists (CAP). Experience / Education / Qualifications High school diploma or equivalent required. Healthcare Provider Level BLS required. Training in an approved Phlebotomy Training Program or one (1) year recent phlebotomy experience required. Phlebotomist Certification preferred. Knowledge / Skills / Abilities Analytical/Problem Solving Skills - Ability to collect and analyze data and other information, solve problems and make decisions while using clear and logical steps. Customer Service - Knowledge of principles and processes for providing customer service within the healthcare community. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Conflict resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions. Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Compliance Monitoring - Ability to monitor performance of self, other individuals and processes by applying knowledge of established performance standards from regulatory agencies as well as employer and understanding regulatory licensure and conditions. Training and Education - Ability to communicate technical concepts and to make presentations and demonstrations to customers and new employees. Physical Demands Climb stairs: 11-33% of the time Walk incline: 11-33% of the time Climb ladder: 11-33% of the time Lift Floor to Waist (0"-36 #J-18808-Ljbffr