Communications Officer

Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses, and other caregivers in a family-oriented, supportive environment. Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers, and staff safe and secure. As a Communications Officer, you will process incoming and outgoing communications in the Police and Security Command Center as well as monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. This role will allow you to learn with a close-knit group of caregivers and even have the opportunity to move into work lead and supervisor roles. A caregiver in this position works PRN (as needed) 4:30 am - 5:00 pm. A caregiver who excels in this role will: Receive records, assess urgency and respond to all security/police phone calls and emergency calls. Monitor and respond to all incoming alarm signals across multiple platforms. Receive and transmit all security/police multi-based radio, air transport and satellite communications. Process requests for classified data of employees, patients and public. Process code and medical emergency activations received from clinical staff and overhead page information. Monitor, analyze and react to real-time alerts via social media and employee travel platforms. Draft and disseminate electronic notifications to internal stakeholders. Disseminate mass notification alerts to necessary employees during crisis situations. Performs clerical functions in the Security Operations Center. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED Two years of experience in a high-volume communications center, PBX operator or a public or private law enforcement/security agency OR an Associate’s Degree, Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, Computer Science or other related field and one year of experience OR a Bachelor’s degree in a related field Preferred qualifications for the ideal future caregiver include: Prior dispatch experience in 911 or similar environment Physical Requirements: Work requires extensive sitting and dexterity to perform work on a PC. Requires the ability to walk to other parts of the police facility and the greater Cleveland Clinic campus. Normal or corrected vision and frequent twisting and turning to perform functions. Should be able to lift 40lbs to move, lift and shelve various supplies and equipment. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $20.00 Maximum hourly: $20.00 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). #J-18808-Ljbffr Cleveland Clinic