Customer Service Representative

Job Description

Job Description

Who We Are

LoadUp is on a mission to make removal and disposal simple, honest, and stress-free. Founded in 2014, we set out to disrupt an industry known for hidden fees and vague pricing and built a tech-powered platform that gives customers real-time, upfront pricing and a vetted network of local pros who show up and get it done. No guessing. No surprises. Just honest service, done right.

Today, we're one of the largest on-demand junk removal and home services platforms in the country, matching individuals and businesses nationwide with trusted providers for removal, disposal, assembly, and hourly labor.

We're one of Inc.'s 5000 Fastest-Growing Companies and have been a certified Great Place to Work® since 2019.

We're growing fast, and we're looking for talented, driven people who want to help us keep reimagining what this industry can be. If you're excited by the idea of building something real, moving quickly, and doing right by customers, join our mission!

About the Role | Onsite - Alpharetta, GA

At LoadUp, we're not just solving problems; we're supporting people through important moments . Our Customer Service Representatives (Support Agents) are the steady, reliable voice, ensuring each customer interaction is handled with care, urgency, and professionalism.

Responsibilities

• Be the first point of contact for customers and Loaders, resolving inquiries via phone, text, chat, and email with speed and empathy.

• Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset.

• Monitor and manage real-time order status to ensure a seamless service experience from start to finish.

• Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.

• Accurately document all interactions in our systems to maintain clear and organized customer records.

• Identify and report recurring issues or trends to help improve customer experience and internal processes.

• Uphold LoadUp's brand values in every customer interaction.

• Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment.

Qualifications

• Solutions-first mindset with a passion for providing great service.

• Strong communication, organization, and time-management skills.

• Familiarity with computer systems and a willingness to learn our platforms.

• A team-first attitude and comfort in a feedback-rich culture.

• High school diploma or GED required; college experience is a plus.

• Openness to weekend availability.

Who You Are

• A great listener who loves helping people.

• Tech-comfortable and coachable.

• Energized by fast-paced days (and ready to adapt on the fly).

• Able to bring empathy and efficiency to every conversation.

• Able to work evenings or weekends.

Benefits

• Competitive Compensation

• Health & Wellness Coverage

• Generous Paid Time Off

• 401(k) with 5% Company Match

• Monthly Lifestyle Stipends, Employee Recognition programs, and Referral Bonuses.

Equal Opportunity Employer

LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.