Call Center Representative - Bilingual Spanish

Call Center Representative - Bilingual Spanish

Location: Alpharetta, GA

Job Type: Full-Time

Schedule: Monday-Friday, 8:00 AM-5:00 PM

About Us: We're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate about helping others and thrives in a fast-paced environment. A Smile 4U is a privately owned dental practice with locations in Cartersville, Dalton, Decatur, East Point, and Hiram. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.

The Ideal Candidate: Compassionate, detail-oriented, and adaptable Comfortable in a fast-paced, team-driven office Can-do attitude

Key Responsibilities: Answer incoming calls and emails promptly and professionally Make daily outbound calls to schedule patient appointments per clinic protocols Document all call interactions according to standard operating procedures Assist in resolving customer complaints with the support of the Customer Service Manager Enter new patient information into the practice management system Update existing patient records

Required Qualifications: Bilingual in Spanish Previous customer service, call center experience is a plus Strong interpersonal, communication and organizational skills Customer service oriented with a professional demeanor Reliable, organized and collaborative team player

Benefits: Medical, Dental, and Optical Insurance (available after 90 days for full-time team members) Employee discount Paid Time Off (PTO) and Paid Holidays Opportunities for professional growth Dental experience is highly preferred Pay is based on experience Are you willing to consent to a background check including a criminal record check, employment, and education verification?