Nutrition Care Coordinator

Job Description Summary Qualified individual who supports enteral nutrition patients by coordinating the provision of formula and supplies in an accurate and timely basis. Maintains a cohesive relationship with all related enteral staff to maximize the effectiveness of the nutrition program. Job Responsibilities Performs monthly monitoring of enteral nutrition patients including review of supply inventory by completing the ENT-Enteral Refill Assessment and processing of Delivery Tickets via PHD drop shipments or for CMC shipment as needed, coordinating any necessary follow up with appropriate department or team member. Maintains current enteral orders, tracks expiration dates, generates order renewals in advance of order expiration, and faxes to prescribers. Provides patients with formulary supply types and quantities within guidelines established and promotes formulary conversion where indicated. Ensures authorization and order are not expired prior to refill, and communicates with teammates responsible for authorization as needed. Takes payment from patients/caregivers as required, and escalates payment questions/concerns to Patient Pay team. Responds to enteral patient inquiries, including tracking shipments when requested. Communicates with CMC Pump Champion and pharmacy/warehouse teams on enteral pump needs, problems, issues and helps coordinate pump swap communication when needed. Provides pump troubleshooting with patients. Coordinates enteral pump swaps for yearly maintenance as required by ACHC and as needed and completes ENT-Discharge with pump progress notes when appropriate. Coordinates inventory needs with Supply Chain and CMC warehouse staff. Follow enteral discharge for inactivity process to maintain clean census. Places outbound calls to patients in advance of monthly refill. Identifies and escalates clinical or operational enteral issues beyond capability of position to appropriate enteral team member, including Nutrition Care Specialist, Enteral Supervisor, ECOE Manager, or Dietitian. Observes legal and nutrition guidelines for safeguarding the confidentiality of patient information. Performs other duties as required or requested. Participates in on-call ECOE rotation as scheduled by Enteral COE Manager or Enteral Supervisor. Basic Education and Requirements High School Diploma or equivalent and at least one year of relevant work experience. Basic Experience Experience in organizing information and communication with the public. Excellent oral and written communication skills. Excellent customer service skills. Flexible and able to work effectively in multidisciplinary team. Knowledge of basic medical terminology. Basic competency with Microsoft Office software. PQIs Experience in enteral nutrition. Experience ordering products and coordinating deliveries. Knowledge of medical records, reimbursement and/or nutrition. Salary and Pay Pay Range: $18.72 - $31.20 per hour. Benefits Medical, Dental, & Vision Insurance Paid Time Off Bonding Time Off 401K Retirement Savings Plan with Company Match HSA Company Match Flexible Spending Accounts Tuition Reimbursement myFlexPay Family Support Mental Health Services Company Paid Life Insurance Award/Recognition Programs Equal Opportunity Employer Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information. #J-18808-Ljbffr