Splish Splash Food & Beverage Supervisor

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Food & Beverage Supervisor Key responsibilities: Supervise the daily operations of the F & B team and other assigned departments. Lead by example, demonstrating a positive attitude and embodying Splish Splash core values. Serve as an approachable mentor and coach to all assigned team members. Become knowledgeable of performing the essential duties of all assigned F & B positions and backfill these positions when needed. Participate in all aspects of supervision, including hiring, orientation, training, performance coaching, and discipline. Ensure that all required meal and other breaks are provided in accordance with NY law. Assist with team scheduling and time‑keeping activities. Welcome all guests with a smile and positive attitude. Perform opening and closing procedures of assigned unit(s) including food preparation and cleanup. Practice, teach, and enforce proper food safety guidelines in accordance with company policy and state/local Health Department requirements. Maintain alcohol safety practices when applicable. Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests. Handle and resolve escalated guest concerns and criticisms with a positive attitude. Oversee quality controls and production of food items. Manage inventory, focusing on portion and waste controls. Interface with warehouse on product and supply needs. Interface with maintenance on all equipment or physical plant needs. Complete all other duties assigned by leadership. Qualifications No education requirement. 1+ years of previous work experience in food service, quick service, or restaurant setting. 1+ years of supervisory experience is a plus, preferably in a food or restaurant setting. Previous amusement park, theme park, or waterpark experience is a plus. Must become Food Handler Safety Certified (ServSafe or similar) within 90 days of hire, if required by state and local guidelines. Proficiency in fluent English; Spanish or other bilingual language skills are a plus. Requirements Minimum 18 years of age to comply with NY Child Labor Laws. Ability to work a flexible schedule, including evenings, weekends, and holidays. Must have reliable transportation to and from scheduled shift. Must comply with all uniform policies. Possess safety-oriented mindset and understand importance of complying with all state and local food preparation and serving regulations. Possess exceptional customer service skills, with the ability to resolve questions, problems, and concerns in a positive and professional manner. Ability to speak directly with guests when other F & B leadership is not present. Ability to handle high-pressure situations, meet constant deadlines, and coordinate multiple priorities in a dynamic environment. Strong written and verbal communication skills. Strong attention to detail and problem-solving abilities. Previous experience with Point of Sale (POS) technology and PCI compliance is a plus. Physical Requirements Ability to stand, walk, and remain on feet for the majority of the workday. Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders. Ability to withstand heat and humidity from food preparation equipment. Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more. Working Conditions Role located in one or more food stall and/or restaurant locations across the park, with exposure to both indoor and outdoor environments. Frequent interruptions and requests that may require reprioritization of activities. Variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions. Constant repetitive motion, high noise levels, and heavily populated environments. Benefits Team member benefits include: Flexible schedule. Ability to cross-train and learn unique skills across various departments. Free admission to Splish Splash on days off. Invitations to exclusive company-sponsored employee events throughout the season. Pay rate: $21.50 per hour. #J-18808-Ljbffr 0911 Festival Fun Parks, LLC